NovaLink Solutions is a UK-based digital services company specialising in customer support and online client communication solutions. We work with international clients across Europe and provide scalable remote support teams to handle customer enquiries efficiently and professionally.
We are currently expanding our UK remote team and are hiring Chat Managers to support our growing client base.
Job Overview:
As a Chat Manager, you will be responsible for handling customer queries via live chat, providing accurate information, and ensuring high-quality customer experience in line with company standards.
This is a fully remote position within the UK.
Key Responsibilities:
Managing customer interactions via live chat in a professional manner
Providing product and service information to customers
Handling first-line support queries and resolving basic issues
Escalating complex cases to relevant departments
Updating internal systems with accurate customer data
Maintaining a high standard of written communication
Requirements:
Strong written English communication skills
Basic computer literacy and ability to work with online systems
Attention to detail and good organisational skills
Ability to work independently in a remote environment
Previous experience in customer service or online support is an advantage, but not required
What We Offer:
Fully remote role (UK-based applicants only)
Flexible working hours (shift-based system)
Paid training programme
Long-term stable contract opportunities
Career progression within customer support operations
Supportive international team environment
Salary:
£1,800 – £2,600 per month (depending on experience and performance)
Performance bonuses available after probation period.
Contract Type:
Freelance / Self-employed (initial 3-month probation period with option to extend)
Working Hours:
Flexible shifts, approximately 30–40 hours per week depending on availability and team scheduling.
How to Apply:
Please send your CV for review. Successful candidates will be contacted for a short online interview.
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