We were expecting our Quickslide delivery today, but the driver refused to enter our street, claiming he couldn’t access it. This was simply not true. Large vehicles come down this road regularly — we’ve had cranes, grab lorries, steel deliveries, timber trucks, and building materials delivered here for years without any issue. There are no restrictions or signs at the entrance, and access is perfectly suitable for delivery vehicles.
Instead of checking properly or offering any help, the driver asked us to collect the windows ourselves from another location. We had to drive out, pick them up with our own car, and bring them back — completely unnecessary and a huge inconvenience.
The truck wasn’t even particularly large, and we’ve had much bigger vehicles deliver to this exact address many times. Quickslide did not assist, did not investigate, and left us with extra work for no valid reason. Very disappointing service.
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