Bromley Windows And Doors

Unfortunately I can not leave minus stars but I would if I could. I bought in to the salesman who offered a wonderful service, paid 50% deposit and then it all went down hill. The doors were not wide or tall enough or fitted correctly. The massive void was filled with filler foam and silicone. The doors were damaged on arrival but fitted anyway. Glass was also damaged. I was told i could touch up the chips.Both doors leaked and I had trouble with the locks and needed lock smiths. The contact alarm point wires were so far away from doors they couldn't be used. There was excess amount of trim used to cover the filler foam, there were no angles or finesse in the cutting or any stage of the installation. The threshold on both doors was a trip hazard. It as impossible to contact BWD and I took them to court to get my money back. This was a long drawn out process and I am still waiting a year later. The whole process has been distressing and has caused a huge amount of anxiety. Avoid this company at all costs.

Not even one star to be honest! This company scanned my disabled mother out of thousands!!! We lost our Dad back in June & told the guy that came to measure up that she needs extra security on the doors & windows etc , they took her money & disappeared! Never answer calls or emails. Police notified & bank. So angry

Absolutely disgraceful treatment of them to me as a Customer who has fully paid their invoices for the service that they provided and eventually rectified to a certain extend. I've not received guarantee for my windows, had the fitters back twice due to glass in a few of the windows being broken at the time of installation.  Was chased for final payment prior to the issues being rectified so held off paying final payment until the broken panes were replaced. When I emailed requesting the guarantee which hadn't been provided to me (supposed to be a ten-year guarantee) I received no response despite numerous times of chasing them for this to be provided to me.  When I tried yet again to chase via email for this, the email bounced back notifying me that it is being rejected so they have blocked my email address from contacting them which is absolutely disgraceful when I am merely requesting a guarantee which is a standard part of their service for which I had paid a lot of money! I would not recommend using this company, I am in the process of taking legal action against them and reporting them to trading standards over this matter which I have been told from a legal standpoint, they do not have a leg to stand on due to the evidence proving the being is factual and correct, the courts will require this evidence and this then demonstrates that the company have acting improperly to which their will be legal consequences, and thankfully, it seems that I am likely to be compensated for this inappropriate and unlawful treatment by Bromley Windows and Doors. I HIGHLY RECOMMEND YOU TO AVOID USING THIS COMPANY.

This is such a shame to be writing this review as one star. After speaking with Dave who kindly came out to view and give me a quote, he promised the windows (if I paid the dep straight away) would be fitted in time for Christmas. This was the first lie. They finally got fitted first week of February. The young lady who answers the phone is pretty useless as well especially as she is who you get to talk to when ringing the company. The guys who fitted them are independent of BW but were fantastic and went beyond to get them done and with the least disruption. Few broken window panes but these were replaced and finally all the windows were completed. All monies paid and I was happy with the job. One window wouldn’t shut without force which I did ask if someone could pop out to put it right. This never got done. I have now been chasing since March for the guarantee. It’s now September and although I have called the office on a few occasions and emailed, BW are refusing to reply to emails and have now blocked me and I can’t get through on the phone and my emails are not being delivered. So up to you if you would like to deal with this company after my honest review. The price given was very good and the windows are great but with no guarantee for the work done and from a selling point of view it’s not great as can’t guarantee the work that was done. Customer service has been disgusting and will now have to look at the Ombudsman to deal with this now.

Professional and easy to deal with. Answered all my questions that I had and gave an experienced opinion. He kept in contact with me and set my mind at rest that I had chosen the right company to use. Even down to Lee who did the installation. Clean and tidied up after himself. The door even arrived earlier than expected m. Both a pleasure to deal with and wont hesitate to contact them for any windows or door replacements that I need in the future and also would recommend to family and friends. 5 star service!!