Edited review: I feel the need to change by rating from1 to 3 stars. I dont like to damage local businesses and Alex the owner has reached out to try make thing right, which is greatly appreciated.
Original post: Terrible experience unfortunately. 7 weeks from start to end. 26/02/26 MOT failed as expected due to a failed powersteering pump. Was quoted £1479.10 but discounted to £1159.30 when I questioned and compared the part online - still over priced but fine. Other parts were quite pricey too but again fine. Agreed to the works to commence 05/03/26. I call various times to check on progress a few days later, a week later but was told its still not done. TWO weeks later I call and finally get told the truth. After fitting the parts and retesting it all of a sudden the dash is lit up like a Christmas tree and they figured its a SQUIB thats failed...didn't fail on the 1st MOT but apparently its still my issue to pay for. £500, again seemed excessive compared to online. Spoke to the area manager about the prices who basically said it is what it is. FOUR weeks pass and I basically say im going to arrange for it to be collected due to loss of confidence if its not done by end of this week. Get a call on Thursday 16th finally saying it done. I collect it on Friday amd pay for the invoice. I get a call Saturday morning from the regional manager basically saying they forgot to add a piece on the invoice - the final piece needed to fix the problem, he wanted me to pay an extra £350. I was never told or agreed about this other piece so refused to pay for "their mistake of not adding it on". Final joke of it all, I inspect the car and see its not been put back properly, some screws in the footwear clearly been forgotten about somewhere. Would definitely NOT recommend. On a good note though, some of the people working there are really lovely.
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