Travel junction

Be careful!!! Really unhelpful during the issues with flights due to the war. They could not find me any route (but I could see some directly online and booked that way instead), and are ignoring my request to process my refund for my cancelled flights. The airline won’t let you do anything direct if you book through an agent and this agent will not respond. I appreciate things are busy but support is needed right now and I’ve been requesting this for 2 days.

Totally shoddy and unacceptable customer service. Bought flights in December and were subsequently informed of a change which we did not agree to. Had we accepted the change we likely would miss our connection as there is not enough time to transit between flights. Travel Junction have been either non-responsive, or sent cut & paste autoreply messages which do not resolve our issue in the slightest. The flight company referred us back to Travel Junction for a refund or voucher. We are still waiting for a resolution. Avoid at all costs and don't be tempted by the seemingly attractive upfront ticket price. A total sham!

I booked my international Shenzhen Airlines flights through TravelJunction. Everything seemed fine until my domestic flight from Siargao to Manila was cancelled, leaving me unable to reach Manila for my long-haul flight to London. I initially spoke to TravelJunction by phone and was advised to accept a voluntary misconnection, which would have effectively waived my financial protection. When I asked them to put what they had told me on the phone in writing, they stopped responding entirely. Messages were left on read while I was stranded in a chaotic airport dealing with a time-critical situation. When they eventually re-engaged, their position hadn’t changed: they refused to help unless I agreed to a voluntary misconnection, which would have left me to absorb all costs — despite the disruption being caused by an airline cancellation completely outside my control. Shenzhen Airlines’ English support was effectively unreachable (the phone system was entirely in Mandarin and their inbox was full). TravelJunction were aware of this and still refused to contact the airline on my behalf or offer any practical assistance. They later confirmed by email that they would do nothing because my domestic flight wasn’t booked through them. Bottom line: once payment is taken, TravelJunction offers no real support when things go wrong. If you expect a travel agent to actually help during disruption, book elsewhere.

I had to change the dates on my travel ticket, and Sharon made the whole process so easy. She was quick to respond, super helpful . It felt like She genuinely cared about helping me, which I really appreciated. Thanks to her support. I was able to update my plans without any hassle. Highly recommend her assistance. Rosemary Luwero

Amazing company, got my flight tickets straight away and had no issues. Offered the most discounted rates and will definitely choose them again for the future