We were in the final stage of package confirmation when, at the very last moment, we were informed that the vehicle was unavailable. Now, we are being told that an alternative vehicle can be arranged only at an additional cost. This kind of last-minute change is highly unprofessional and disappointing.
As a customer, I expected transparency and commitment to the agreed terms, but unfortunately, that has not been the case.
Based on my experience, the positive Google reviews do not reflect the actual quality of service provided. I am extremely disappointed with the way this matter has been handled and would not recommend traveling with this operator if reliability and professional service are important considerations.
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