B P Dunn LTD Surveying and Property Services

Remarkable service throughout! This is my second time using BP Dunn LTD, and the service is always outstanding. Excellent customer support throughout and Ben is amazing even after the survey, he is always available to answer any questions. I will highly recommend, you won't be dissatisfied and this is my second level 3 survey for two different properties. I am a very satisfied customer. :)

Great service from start to finish. The pricing was really fair compared to other quotes which were more expensive The level of detail in the report was so informative and detailed. The turnaround was quick, they were so helpful when we needed to discuss the findings. Fantastic company communication was prompt and I felt genuinely supported throughout. Friendly, approachable, and easy to talk to ….would definitely recommend.

Excellent Service from start to finish. Had a level 2 home buyers survey which was quoted quickly, booked in with ease and carried out with the report following very quickly. The report was detailed but easy to interpret and was clear that a thorough inspection had been carried out. Would definately use this service again.

Highly Recommended! I recently used BPDunn LTD for a RICS Level 2 Survey on a property in Ashford and was thoroughly impressed by their professionalism from start to finish. The online booking system was exceptionally easy to use, and they did a fantastic job of keeping me updated on their progress throughout the entire process. The report provided was highly comprehensive, detailed, and yet incredibly clear and easy to understand. What really set it apart was the inclusion of excellent, clear pictures taken throughout the property to back up everything they found. They even utilized drone photography to get clear, high-resolution views of the hard-to-reach roof coverings and guttering, which gave me complete peace of mind. It was outstanding value for money for such a modern and thorough service. I wouldn't hesitate to use them again or recommend them to anyone looking for a reliable surveyor!

I am disappointed with the Level 2 survey I received from BP Dunn Property Surveying. To be fair, their communication after I raised my concerns was good. Ben replied to my emails and took the time to explain their position, so I cannot criticise them for failing to respond. However, I was very disappointed with the actual survey and with the way my concerns were subsequently addressed. We are not legally required to have a survey when buying a property, but the whole purpose of paying for a professional survey is to make us aware of issues that may not be apparent during a normal viewing particularly areas such as the loft, which a buyer would not necessarily inspect themselves. After moving into the property, I accessed the loft and found multiple visible openings through which daylight could be seen. These were immediately apparent and there was no mention of them in the report, nor were there photographs highlighting these areas. I subsequently obtained two separate opinions/quotations from roofers, both of whom confirmed that repairs were required. I raised this with BP Dunn and provided photographs. Their response was that the daylight was not a defect and was common with a dry-fix ridge tile system, and that the other opening was related to the boiler flue. I appreciate that they have their professional opinion. However, this still does not answer my main concern: why was this visible condition not mentioned at all in the survey, even if only with a recommendation to monitor it or obtain further advice? More broadly, I found the survey report to be heavily caveated and, in my opinion, it often felt more focused on limiting the surveyor's responsibility than on clearly explaining to the buyer what they should be aware of and potentially investigate further. As a buyer, I would much rather have been told about something and then reassured that it was considered normal, than discover it myself after completing the purchase. My disappointment is therefore not simply about daylight being visible through parts of the roof. It is about the purpose of the survey. I paid for a professional Level 2 survey so that I could make an informed decision about a property before committing to the purchase. I did not expect to move in and discover visible issues in the loft that had not been brought to my attention. Overall, I found their communication professional and responsive, but I was very disappointed with the inspection itself and with the fact that my main concern was never really acknowledged. Responding to emails is appreciated, but communication alone does not resolve the underlying issue. Edit: last update I had to have new roof at the cost of nearly 11k. Very distressing experience☹️