Evergreen Power UK

Poor Aftercare and Communication – Ongoing Battery Issue. We have had our solar system installed by Evergreen Power UK Ltd for just over a year, so we feel we are now able to give a fair assessment of both the installation and the aftercare service. Unfortunately, our experience with support has been extremely disappointing. An engineer visited our property in January 2026 and confirmed that the solar battery is faulty and needs replacing. Since then, we have spent months trying to get the issue resolved. We have sent multiple emails across January, February and March asking for updates. At one point we were told the company was waiting for a delivery of the replacement battery and that we would be contacted to arrange the installation. However, several appointments have been arranged where no technician arrived, and in some cases we received no communication or explanation on the day. On a few occasions, we were informed at short notice that the electrician could not attend. Despite all of this, the faulty battery has still not been replaced and no clear installation date has been given. We have repeatedly taken time out of our schedules waiting for technicians who never arrived. After having the system for over a year, it is clear that while installation may be straightforward, the after-sales support and communication need serious improvement. We hope the company will now resolve this issue as soon as possible.

I had an absolutely fantastic experience getting my solar panels installed by Evergreen Power. From start to finish, their team demonstrated professionalism and a strong commitment to customer satisfaction. The process began with Adrian, the surveyor, who was incredibly knowledgeable. He patiently spent nearly four hours discussing all my options and answering every single one of my questions in detail. His expertise made me feel very confident in my decision. On installation day, Robert and Terry arrived promptly and worked with remarkable efficiency. It was clear that customer satisfaction is a priority for them, as they explained each step of the installation process thoroughly. The panels were installed smoothly and the work was completed right on schedule. A special thank you to Robert, who patiently addressed all my numerous questions during the installation – his detailed explanations were much appreciated! The electrical work was carried out on a separate day by Rees, who was equally impressive. He was spot on, completing the wiring and getting the solar panel system up and running within just three hours. His efficiency and skill were excellent. Overall, I received flawless service from this wonderful team. I highly recommend Evergreen Power for anyone considering solar panel installation!

The cost was competitive. The surveyor was efficient and knowledgeable. The installation team did the job in less than a day. They were very polite, helpful, efficient and tidy. Everything was done with excellent communication and consideration given to my requirements. I now have a good understanding of how my system operates and how to optimise its use. Well done.

I contacted 7 different local and national companies for a quote. Despite a heavily salesy approach Evergreen were the quickest, best value and one of the more helpful companies. It all happened quickly, the install team were fantastic and I’m very happy with the product and install. The panels are working great even in winter and I’m saving already. Special thank you to George the sales guy and Tom the installer.

I had system for 1 year and all works fine and now only minimal amount of electricity I get from grid. Delighted with a decision to install solar panels, as I have drastically reduced my energy bill. It feels liberating to create your own energy. Went with Evergreen following their FB advert. Despite a bit pushy sales technique they seemed genuine, and especially reassuring is that they have been around for several years. Original installation date slipped (and thus 4 stars instead of 5), but installation went smoothly and I was up and running after 1.5 days. Aftercare response could be better.