BigMoto Ltd

Just traded in my Keeway V-Cruise 125 for a Kawasaki ER-6f through John at BigMoto Yarmouth and couldn’t be happier with how it all went. John gave me a really fair price for my trade-in, and the whole process was easy, straightforward and enjoyable from start to finish. No pressure, no hassle, just honest and friendly service. The Keeway was originally bought from BigMoto as well, so it was nice to come back and have another great experience with them. Hopefully my old man will be John’s next sale too, as he’s got his eye on the gorgeous Triumph Thunderbird 1700 they’ve currently got in stock! Thanks again, John – top service and highly recommended.

Avoid this dealership completely. I purchased a 2014 KTM 690 SMC R (registration FXZ5144) from them and within days discovered multiple serious faults that were either missed or deliberately not disclosed. I’ve since had the bike inspected by an official KTM dealership and received a repair invoice of over £1,000. The issues included: A rear brake that did not work whatsoever — it couldn’t even hold the bike on a slight incline Fork seals leaking oil directly onto the front brake assembly A loose headlight bulb that had fallen out of position inside the headlight unit A faulty rear number plate/light assembly that required replacement A lowering link fitted to the bike that was never disclosed in the advert 5-year-old tyres fitted to the bike despite it being sold as ready to ride Around 10 loose bolts and multiple miscellaneous parts/items that needed replacing or properly securing Even more concerning, the bike had apparently passed an MOT with a rear brake that was completely ineffective. What makes this even worse is that the fork seals and oil had supposedly been replaced by Big Moto only a month earlier — and only because I specifically said I wouldn’t buy the bike unless the forks were serviced, as they felt terrible during viewing. Despite that work supposedly being carried out, the seals were already leaking badly again almost immediately. The bike was collected from me yesterday, and unbelievably it’s already back up for sale on Auto Trader. The advert still does not disclose the lowering link or any of the faults identified on the bike. From the photos they’ve uploaded to the new auto trader add and that I've shared with this review, you can clearly still see the loose headlight bulb sitting incorrectly inside the headlight — one of the exact faults KTM identified and quoted to repair. That tells me the bike has simply been relisted without properly fixing the issues that made it unsafe and not as described in the first place. What’s worrying is that almost every single person I’ve mentioned Big Moto to since buying the bike — whether staff in motorcycle gear shops, other dealers, or fellow riders — has immediately warned me about the condition of bikes they sell and the experiences they’ve had or heard about. Sadly, this is also the second bad experience I’ve personally had with this dealership. To top it all off, I’m now left out of pocket by over £500 after paying for two brand new tyres, buying bike-specific accessories that are now non-returnable, and covering the cost of cancelling my insurance. Extremely disappointed with the experience and the apparent lack of honesty and basic safety standards. I would strongly recommend anyone considering buying from them to get an independent inspection before handing over any money. You can clearly see in the photos I captured from their new auto trader add that the bulb is still loose.

Booked an appointment to view a bike and spoke to Amy who was very helpful from start to finish and organised the extra work to be done on the bike and have it completed for the day I was free to collect. Super friendly and not pushy with the sale. She was off work the day I collected but had prepped everything ready for when I was to collect it. Stress free and very helpful. Would definitely buy from again.

Avoid this dealership. Recently purchased a bike from big moto and straight away was hit by the £200 admin fee that wasn’t made clear over the phone when I first expressed interest. This contradicts their “we’re the cheapest on Auto trader” as the admin fee made them more expensive in my case. When I went to collect the bike after its Mot and service I was told they hadn’t got the mot certificate and I would have to print it myself at home. The mot was also questionable as it never picked up on a leaking shock, a binding rear calliper and a chain that was tightened to within an inch of its life. All of which should have been picked up on the pre sale checks they do. After owning the bike 2 weeks the battery died despite me explicitly asking for a battery health check which they claim to have done. But after checking the works receipt it was carried out on a battery that isn’t actually fitted to my bike (wrong make and model) so I highly doubt this work was ever carried out. From reading other reviews I’m not the only one who’s had these issues. so my advice would be to look elsewhere if you don’t want the stress of buying a bike you’ve got to make roadworthy yourself.

Cool sales guys and it was easy to purchase my BMW G310GS. The disappointing part is they sold me a bike with mechanical issues (failing starter clutch) which I had to fix myself due to not being able to take it back to them due to other commitments that meant I was not at home with spare time on my hands within the 30 days in-house warranty they offer. Ideally, some money in fixing the issue would've been appreciated since video proof was provided, instead all I have ever received from them was a 'get it back to us on your own dime to get it fixed' and after confirming to Jamie Hewitt that I have no recovery on my vehicles, I have never received any more responses... Anyway, you live and learn, and from this experience I learned that I will not be purchasing from BigMoto East Anglia again in the future. Too bad, because the sales guys were easygoing and the purchasing experience was flawless.