Scott Findlay Plumbing and Heating Engineers

As always, the Scott Findlay engineer, Duncan, was professional, prompt (early even!), tidy, respectful of property and occupants, and quickly diagnosed fault and arranged repair. His notes and photos from previous visits allowed him to confidently determine length of time the leak had been occurring, and the gas safety inspection was carried out efficiently. Very happy with the service. Will continue recommending the company to anyone who needs a plumber or heating engineer.

I’ve used Scott Findlay for boiler maintenance five years running now. Their engineers and the staff on the phone are always fantastic. Today Duncan fixed up our boiler and tested the radiators for issues. He was friendly, professional, punctual and helpful, and in and out in under an hour. What more could you want?

Excellent service from start to finish. The whole team were friendly, professional and proactive throughout. I particularly liked the text/SMS service, which provided the engineers’ names, appointment confirmations and arrival ETAs—it made everything very easy and well organised. I’d happily recommend Scott Findlay Plumbing & Heating to others.

Prompt, professional and transparent service. From the initial phone call, the customer service was excellent. The advisor clearly explained the pricing structure before I booked, which I really appreciated, and I found their rates to be very competitive compared with several other companies I contacted for quotes. Although my issue wasn't urgent, they arranged for an engineer to attend next day. Engineer Jack Lumsden carried out the work and was professional, courteous, and knowledgeable throughout. He took the time to explain exactly what the issue was with the cold water storage tank and talked me through the solution in a way that was easy to understand. What particularly impressed me was his attention to detail and pride in his work. Rather than simply replacing the faulty ballcock, he also fitted an isolation valve, explaining that it would make any future maintenance much easier and minimise disruption if work was ever needed again. It wasn't something he had to do, but it demonstrated real diligence and foresight. Everything was thoroughly tested before he left, and he made sure the work area was left clean and tidy. It's refreshing to deal with a company that is transparent about pricing, competitively priced, responsive, and delivers such a high standard of workmanship. Thank you to Jack and the whole team. I'll certainly be using Scott Findlay Plumbing & Heating again and will happily recommend them to family and friends.

Duncan arrived on time and was extremely polite and professional. He serviced the boiler and provided advice on changing complicated thermostats but did not push me into making a decision, which is unusual these days. Would definitely recommend Scott Findlay for boiler service etc.