Reviews (179)
Review from Julie, Stoke On Trent
Julie, Stoke On Trent
Rating: 5 out of 5
Review left on 9 Apr 2026
Boiler not working
My Dad has recently been diagnosed with Alzheimers and his boiler broke down the Thursday before the Easter Bank Holiday. I searched the MyBuilder site and requested a callback from 5 on the list. Dan rang me 5-10 minutes later and after summarising the problem, said he could be with us within the hour. Forty minutes later he arrived. Dan is a very pleasant and professional person and after doing a thorough inspection gave us the verdict and his honest opinion. He even looked at the seized heat control switch of my Dad's shower. There was no call out fee, he got the quote over immediately, which was very competitive. Despite the 2 Bank Holidays Dan managed to get a new boiler and shower parts and to have them fitted on Wednesday. Joe the engineer was very tidy,pleasant and did a very good job. My Dad was a former plumber and central heating engineer and was very pleased with the work done and we'd both highly recommend.
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