Marsh Industries

We've been using Marsh for so many years now for Treatment Plants, Septic Tanks, Pump Chambers. We can never fault their customer service, from start to finish, from office staff to the people in production to those who deliver to site. Perfect every time, thank you to Steve and to all the people involved in the whole operation from start to finish.

I purchased a pumped sewage treatment tank from Marsh through a builders merchants. Within 1 month the pump has failed causing the tank to back up, this has caused further problems. I endeavoured to claim under the Warrenty as this was within the inclusive Warrenty period of 2 years and well within the tank Warrenty period of 25 years. Having spoken to Marsh I have been advised 'Although the product is advertised with a 25 year Warrenty, this does not cover the pump, compressor or in fact any part of the tank that Marsh themselves do not directly produce in house'. I have also been advised 'should there be a fault with the tank itself this would need to be returned to marsh prior to any Warrenty being considered'. Long story short, there is not material Warrenty provided on these products. I have personally started putting our business elsewhere and would advise anyone considering using Marsh to do the same.

I cannot fault Marsh Industries Ltd. They have a good reputation with their product and had we known, or had copies of the paperwork when the shared sewage treatment plant was installed, we could have saved ourselves from a lot of trouble and expense. Marsh on the basis of what we experienced and the fact that the company, not connected to them, voided our warranty, paid the final bill, when all we were seeking was confirmation that the warranty was now nullified due to the actions of the company that carried out the repairs. Also that if the company had contacted them, would they have been able to advise how to effect proper repair without damaging the unit. There are not many manufacturers that would stand by their product and customer in the world, let alone the UK like this. All I can say is what a stand up company and MD. To give some background and substance to the above, this is what happened. We shared a domestic sewage system with our neighbour which had to be replaced approximately 7 years ago. Our insurance companies paid for the installation of a Marsh Sewage Treatment Unit, along with our substantial excesses, which worked well for 4 years. Every spring we carried out emptying and services. After the first year the installer of the unit refused to continue servicing because their operation base was too far away and our then neighbours were put onto another company by them to continue the work. A short time after the installation of our Marsh unit, our village had mains sewers put in, but the neighbours at the time refused to allow the connection point to be put on our shared property. Soon after they moved. This meant we continued with the unit as the cost to join the main sewer was rather high. From the fifth year something seemed to go wrong with the unit almost annually, with something having to be replaced or repaired, according to this company. Last year was the worst the costs of emptying and carrying out repairs mounted up. The last expensive repairs carried out by this company not once by twice. They constantly maligned Marsh Industries Units, but only verbally and blamed their poor quality of equipment for the failures. In the end they drilled holes through the dividing baffle plates of each chamber to balance the flow and made no attempt to inform us or contact Marsh for advice. I could not believe this as I had researched Marsh Industries Ltd's Sewage Treatment Units and found that they were of high quality, with many accreditations and highly regarded write-ups. I cannot believe the negative reviews I have seen on here, but would certainly recommend Marsh Industries. Had we been given the paperwork by our ex-neighbours we would have known to contact them and they would have come out and repaired the unit under the warranty. Whether you are using a Marsh unit or not, always go to the manufacturer first and ask for advice is the important and costly lesson I learnt. My thanks and gratitude to Marsh Industries for answering my questions and for settling my outstanding account with a company that clearly is out of it's depth.

Rain Water Harvesting System Last year I bought a rain cell from Marsh Industries which has only recently been connected. Within a couple of weeks of being connected the lavatories filled up with brown smelly water and the washing machine smelt too (all connected to the system). I complained to this company and the rep/managing director came out only to say that there was stagnant water in the cell due to the fact that it was not being turned over quickly. I believe it is more to do with the fact that I am surrounded by trees and an upward slope of farmland behind. However, bearing in mind that there was an initial site visit prior to purchasing the product why did he not tell me that the product was unsuitable? He saw the house, knew how many people lived there and a good reputable company should have taken everything into account and done calculations accordingly. I have since abandoned the system because I do not believe it is right for this property. The only valuable help came from a Peterboro based company who only sell rain water harvesters and have a designated technical department. I have wasted thousands of pounds on this project. It came with hardly any instructions and when my tradesmen contacted the company for help they did not know what all the components were and hardly ever rang back when they said they would. The only reason I have given Marsh Industries one star is because this review would not be posted if I did not. In my opinion they do not deserve any!

Absolutely disgusting the way they treat customers, had my treatment plant 8 months and it had packed up on me with a faulty pump. Was told it was my fault and wouldn’t even come out to look at what was wrong. Eventually got someone out which told me the pump came into water damage so it’s not warranted. Pump had no water marks on and didn’t look like it had any contact with water. I had to pay £130 to get it pumped out as the smell was getting so bad and have a new born baby at home. Couldn’t open any of my windows through the heatwave because house would stink. After calling numerous times and after about a month of the smell I finally got a new pump off them. Should of been resolved in a couple days bearing in mind it’s still under warranty but no I had to keep my windows closed and not be able to use my garden through the heatwave and pay £130 to get it cleaned out. Thanks marsh industries for ruining my family’s summer. Sort your customer service team out!! I felt like a piece of dirt on the bottom of there shoe, did not care about me or my family in the slightest.