Kardinal Independent Living

We had a scooter delivered on the 5th of June it's not the one we ordered on the 7th of may but it is a much nicer one that kardinal have upgraded us to as an apology which was very nice of them and I am greatful for that. Unfortunately even that cannot make up for the month of stress that we have been put through unnecessarily, they really need to work on their communication with the customer and follow up on promises made to contact not just ignore them. We expected a normal easy transaction especially with the amount of money which for us was alot and previous experience dealing with other disability supply companies, However this was not the case and has resulted in flares in severity of conditions. Something that should have been positive and easy didn't turn out that way, my partner is happy with the mobility scooter supplied to her and it is very nice but we both would have been equally as happy with the one she chose at the beginning of may without the rest of the hassle. The scooter is fantastic but my score reflects the customer service.

I would give 0 stars if I could. I purchased a specific mobility scooter on 16 March 2026 and had to chase repeatedly just to get a delivery date. When delivery finally took place on 7 April, the wrong scooter was delivered. I was told it was an “updated version” of the same model, however it was a lower specification and not what I had paid for, so I refused delivery. Following this, I made multiple attempts to resolve the issue by phone and email throughout April. On each occasion I was told I would receive a callback, which did not happen. I was then informed the original scooter I had ordered was no longer available. However, when a third party contacted the company to enquire about the same model, they were advised it was available to purchase. When I raised this, I was told it had “sold that afternoon,” which raises concerns about how my order was handled. This was escalated to a director within the company, who contacted me to arrange a call to resolve the issue. I made myself available, however this call did not take place and no meaningful follow-up was provided. The order remained unresolved as of 30 April, at which point I had no option but to escalate the matter to my credit card provider. This was not a one-off issue — it involved multiple contact attempts over several weeks with no resolution. Very disappointing experience and not what I would expect when making a purchase like this.

Whilst initially sharing some of the recent stories about lengthy delays, Conner (and the team) did come through with the goods, with a great product. Customer service is key and asked for call backs should not be left unchecked. However, my personal experience has been fine.

mobip;ity scooter not suitable for me , trying now for 4 + weeks to speak to Connor to get it changed, but he has not contacted me. tel ladies say they will contact Connor and get him to call me - no responce from Connor very disopointed as he was very good at start of my dealings with,

Fantastic service from Kardinal, even when the manufacturer delayed sending my order out to Kardinal, they did everything they could to help even the Managing Director personally delivering a temporary scooter on the weekend first thing in the morning so I had a scooter to go on a Easter family trip. When my scooter arrived they worked fast to get it ready for me and back out scootering again. They gave solid advice on what would be right for me, No hard selling at all, they’re a company who genuinely care about you and getting you moving on some new scooters that’s right for you and your wallet. They also hold stock of a lot of second hand scooter to and the engineers are absolutely fantastic at there job making sure there up to par. Highly recommend this company and the wonderful admin team especially Dana the Manager.