Kardinal Independent Living

PLEASE JOIN OUR GROUP IF YOU'VE BEEN CONNED BY THIS COMPANY! https://www.facebook.com/share/g/1C6HUdmp4M/ UPDATE 16/7 A final letter before starting legal action has now been sent. One month since I informed them of the issues and nearly 4 months since initial contact and we are still no further forward. Parts are apparently out of stock although no proof has been shown. Constantly ignored and I was actually asked to stop contacting via WhatsApp 🤷 UPDATE 2/7 Apparently the company didn't receive a reply when chasing the parts last week and he has finally chased them again and replied to me. No indication of how long this will take, given this is supposed to be sorted without inconvenience to myself according to the consumer rights act 2015, it looks like I will have to press forward with legal action in the near future. UPDATE 30/6 Over 2 weeks since I was promised new parts would be ordered and arranged to be fitted. Was told Friday 26th that he would chase it up and give me an update and I'm now being ignored. Wonder if it will be another 3 months of me chasing for it to be sorted? I first contacted Kardinal mid March 2026, and I am STILL fighting to sort things. We wanted to exchange a 2 year old Cabin car for something that's more portable. Eventually, after lots of back and forth via WhatsApp (I am autistic and really struggle with phone calls) we finally agreed on a straight swap for a brand new Pride Revo 2.0. Again, lots of fighting and back and forth to sort delivery and it finally arrives (with no promised delivery slot, just randomly arrived that day). Imagine our surprise when we open it and it was very clearly used. Connor was shocked! Said it was definitely the wrong thing and he would sort it. Had to chase about the used one being collected, and again they just randomly arrived. Took it and another portable one we had, with no sign of swapping the used scooter for a new one. Eventually, I'm told that there's an issue with the brand new Pride Revo 2.0 we were supposed to get. Connor offered an upgrade to a BRAND NEW Pride Baja Bandit. Told me that the Revo was being phased out and the Bandit was replacing it or something. He sends me a picture, turns out this one is a customer return. He claimed the customer had it less than 7 days, but it looked more used than that. He claimed it was in "excellent condition", which is odd given it was supposed to be brand new. He also claimed they were waiting for a charger for it. Again, it's supposed to be brand new. How do we know the customer only had it 7 days? How do we know there's not some issue hidden away? Had to get trading standards involved, and sent a final letter before starting legal action. They sent me a picture of a "brand new" Baja Bandit they were sending, claimed it was not the customer return and was brand new. Arranged for it to be delivered on the Monday and was told we would get a time slot at 9am. Well, you guessed it! No time slot until the afternoon, 3pm. It arrives, wrapped in clingfilm and on a pallet. They take away the Pride Revo 2.0 finally. WELL SURPRISE, SURPRISE! THE SCOOTER IS DAMAGED! And my husband said it smelled of cigarettes!! Connor claims that the damage occurred in transit, under multiple layers of clingfilm. I actually managed to spot the damage on a picture HE sent me. We are back to being ignored by Connor, despite the Consumer Rights Act 2015 stating that the damaged parts must be repaired or replaced in a timely manner. I was holding off writing reviews to see how they would handle things but to be honest I've had enough. Do not use this company unless you're willing to chase them for 3+ months and take legal action. The way they treat people is disgusting, never mind that their customers are predominantly disabled.

We had a scooter delivered on the 5th of June it's not the one we ordered on the 7th of may but it is a much nicer one that kardinal have upgraded us to as an apology which was very nice of them and I am greatful for that. Unfortunately even that cannot make up for the month of stress that we have been put through unnecessarily, they really need to work on their communication with the customer and follow up on promises made to contact not just ignore them. We expected a normal easy transaction especially with the amount of money which for us was alot and previous experience dealing with other disability supply companies, However this was not the case and has resulted in flares in severity of conditions. Something that should have been positive and easy didn't turn out that way, my partner is happy with the mobility scooter supplied to her and it is very nice but we both would have been equally as happy with the one she chose at the beginning of may without the rest of the hassle. The scooter is fantastic but my score reflects the customer service.

Whilst initially sharing some of the recent stories about lengthy delays, Conner (and the team) did come through with the goods, with a great product. Customer service is key and asked for call backs should not be left unchecked. However, my personal experience has been fine.

mobip;ity scooter not suitable for me , trying now for 4 + weeks to speak to Connor to get it changed, but he has not contacted me. tel ladies say they will contact Connor and get him to call me - no responce from Connor very disopointed as he was very good at start of my dealings with,

I would give 0 stars if I could. I purchased a specific mobility scooter on 16 March 2026 and had to chase repeatedly just to get a delivery date. When delivery finally took place on 7 April, the wrong scooter was delivered. I was told it was an “updated version” of the same model, however it was a lower specification and not what I had paid for, so I refused delivery. Following this, I made multiple attempts to resolve the issue by phone and email throughout April. On each occasion I was told I would receive a callback, which did not happen. I was then informed the original scooter I had ordered was no longer available. However, when a third party contacted the company to enquire about the same model, they were advised it was available to purchase. When I raised this, I was told it had “sold that afternoon,” which raises concerns about how my order was handled. This was escalated to a director within the company, who contacted me to arrange a call to resolve the issue. I made myself available, however this call did not take place and no meaningful follow-up was provided. The order remained unresolved as of 30 April, at which point I had no option but to escalate the matter to my credit card provider. This was not a one-off issue — it involved multiple contact attempts over several weeks with no resolution. Very disappointing experience and not what I would expect when making a purchase like this.