Patch Makers UK

After an incredibly frustrating experience with another company that not only treated me extremely rudely but even had a design I personally created displayed on their website, working with Patch Makers USA was such a breath of fresh air. George was absolutely amazing from start to finish. He was professional, kind, responsive, and genuinely helpful throughout the entire process. After being left feeling so discouraged elsewhere, his level of customer service completely restored my faith in working with a company that actually values its customers. It’s rare to find businesses that combine professionalism with genuine care, but Patch Makers USA did exactly that. George made the process smooth, stress-free, and honestly enjoyable. I’m so grateful I found them and would absolutely recommend them to anyone looking for quality service and a team that treats you with respect. Thank you again, George, for turning such a negative experience into such a positive one!

Service was top notch. Daniel was quick to reach out and communicated clearly and efficiently. I had a small batch but received customer service like I was a large, high-priority client. He made the entire process smooth and hassle-free. I’ll definitely be using them again and highly recommend their services.

Excellent customer service and will be open to work with you. Really impressed with quality and turnover timing. Will definitely be back with all my business and its more valuable when you share to others who deserve this experience. Thank you Daniel Perkins

Best embroidery company I have ever found! The files I sent were done exactly as I wanted, no guesswork, no back-and-forth. The quality is sharp, clean, and professional, and they clearly pay attention to detail. Turnaround was quick, communication was easy, and the final product matched my expectations perfectly. Highly recommend if you want it done right the first time.

While they have two USA based manufaturing plants, they used a manufacturer in Pakistan to complete the one and only order I'll ever do with this company. As a result everything went sideways. First, the overseas art department sent awful proofing photos, their communication was delayed by time zone and they insisted the proofs were correct when the photos demonstrated otherwise. This delayed production. Second, the patches did not arrive in time for the promised deadline and were not available the day of the event. The overseas shipping, manufacturer mistakes, poor communication and manufacturing location made it impossible for the patches to arrive on time. I was never told the patches were being made outside the country until they shipped and the tracking showed the point of origin. Third, the patches were so bad it was embarrassing to offer them at all, even if they had arrived on time. They tried to rush the shipping, but they still arrived the day after the event deadline. And finally, in all the years I've worked with a company, these patches were the worst from a quality control standpoint. Patch issues included fabric puckering (on almost every patch), drastic differences in the hot cut, so that lettering and edges were shifted all over the place. No two patches looked alike from this standpoint and some of the embroidered edges didn't catch the fabric at all, so the frayed edges of material are open at the sides. There was also machine grease on some product and bits of dirt and fabric pieces in the iron-on backing. I sent in photo examples of the worst patches on September 24th and October 15th and nothing was done. No compensation or apology. Nothing at all. Avoid at all costs.