Patch Makers UK

While they have two USA based manufaturing plants, they used a manufacturer in Pakistan to complete the one and only order I'll ever do with this company. As a result everything went sideways. First, the overseas art department sent awful proofing photos, their communication was delayed by time zone and they insisted the proofs were correct when the photos demonstrated otherwise. This delayed production. Second, the patches did not arrive in time for the promised deadline and were not available the day of the event. The overseas shipping, manufacturer mistakes, poor communication and manufacturing location made it impossible for the patches to arrive on time. I was never told the patches were being made outside the country until they shipped and the tracking showed the point of origin. Third, the patches were so bad it was embarrassing to offer them at all, even if they had arrived on time. They tried to rush the shipping, but they still arrived the day after the event deadline. And finally, in all the years I've worked with a company, these patches were the worst from a quality control standpoint. Patch issues included fabric puckering (on almost every patch), drastic differences in the hot cut, so that lettering and edges were shifted all over the place. No two patches looked alike from this standpoint and some of the embroidered edges didn't catch the fabric at all, so the frayed edges of material are open at the sides. There was also machine grease on some product and bits of dirt and fabric pieces in the iron-on backing. I sent in photo examples of the worst patches on September 24th and October 15th and nothing was done. No compensation or apology. Nothing at all. Avoid at all costs.

*** Update *** I received two bills from FedEx to pay for import fees. These patches came from Pakistan. We have fulfilled 4 orders from them and they come from Pakistan every time. I contacted the company and they stated to not pay the fees and FedEx will eventually get the bill to them. That isn’t professional or honest. I don’t play games when it comes to a bill in my name. So I paid the bills right away. That being said, I will no longer go with them for patches. Sad… I had high hopes for them. I will no longer refer my friends and family to this company. Wish they had better billing practices and honesty. *** Old review below *** This was my first time designing a patch and making a PVC type patch before. I was very impressed with the speed and quality of the patch. I would highly recommend if you are going to make a patch to make one out of this material.

Patch Makers USA made some fantastic embroidered patches for us. Great color and detail. Daniel's quote matched our lowest quote and the delivery of 10 - 12 business days after placing the order was met. Quality product, competitive price, quick turnaround and made in the USA.....you can't beat that. We will be coming back for all of our future orders.

I used Patch Makers USA for a business order and they exceeded my expectations. Communication with Daniel was clear, prompt, and helpful. They were able to match the vision I had for the order and deliver a final product that exactly matched the proof. I would absolutely recommend them.

Note that the patches ordered came from Pakistan, not the USA. Very misleading when you have USA in your business name. Separately, I was given a quote that was inclusive of all charges including shipping yet received a separate invoice from FedEx to cover customs duties. Shady and non-transparent. Will not be using them in the future just based on principle.