I ordered business cards and paid extra for express delivery and a premium card stock. After ordering, I was informed that the card stock I had paid for was out of stock, but no refund for the difference was offered.
Two days later, I was told the cards would be ready the next day. When I arrived, at 4pm, they hadn’t even been cut yet. Once finished, the cards were poorly cut, with the design noticeably off-centre, and the quality was disappointing for the £30 price.
When I pointed this out, the staff member responded unprofessionally, laughing at the design and asking whether it had been made with AI. This was particularly surprising given that the design had been created with help from my mother, who has over 20 years of professional graphic design experience. He then claimed the cutting issue was somehow my fault for not arriving earlier, which made no sense.
After a lot of persuasion, they eventually reprinted the cards, and the second batch was much better. However, the overall customer service was very poor, and I wouldn’t recommend this business.
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