Whites Removals and Storage Ltd

An absolutely superb service at short notice. Jack responded within minutes outside the normal business hours about a tricky staircase carry-up job. Jack arrived with his very friendly & professional team exactly at time and took special care when handling sensitive laser welding machinery. You simply couldn't ask for a better service.

We recently used Jack and his amazing team to move us from Saltdean to Worthing. Having not moved house for 23 years we were apprehensive about the whole experience. We shouldn’t have been, Jack supported us from the moment I contacted him, making everything easy. The team arrived on time and had the vans packed quickly, they took great care of all our belongings and we were equally as happy at the other end unloading. Nothing was too much trouble. I would 100% recommend Jack to anyone moving house.

I wrote the following 5*review three months ago: As we were having our flat completely redecorated, some difficult furniture had to be taken out and stored for a few days before being returned and reinstated. The two young men who did this came at exactly the times agreed, did everything with accustomed professionalism and charm. This was perfect service. Not only will we use them again when the need arises, but will be recommending to everyone we know! This is what I had to write today - very sadly: About three months ago, as your office is around the corner, we booked you to move a large wardrobe and store it for ten days while the flat was being decorated. The men who came on removal and return could not have been more helpful, friendly, respectful. The perfect experience, about which I wrote glowing reviews on any platform I could. We are now so very upset, so really, really angry at the way we have been treated. We ordered a part load pick up from Hendon to Worthing for yesterday (1st July) for which of course all details were given, address, contact numbers and so forth. I spoke to one of your colleagues (Jack?) this week just to get a broad indication of the time the pickup might be and was told early afternoon, and that my wife would be called when they were 30 minutes away. Not only did no-one turn up, no contact of any kind was made. I called your office several times only to get a voice mail. On one occasion I was answered by a human who said he saw the booking, would check what had happened and update us. Nothing. None of my messages today have been responded to. My wife had to book a hotel for the night, book a very expensive removal at short notice as she had to vacate her late mother’s flat by the end of the week, all because of your total lack of professionalism, to say nothing of simple consideration. I will now have to update my reviews to reflect this astonishing failure to turn up for a job that was booked, and your failure to communicate in any way. Shame on you and your unprofessional conduct. All this could have been resolved with a simple phone call.

Absolutely incredible service. They went over and above to get us moved and were so calm and kind at what is a very stressful time. Super efficient, they were practically running to get our stuff in the new house but all while taking the upmost care. They even put beds back together and plumbed in our washing machine. I’m so happy we chose Whites, they made a difficult day easy.

I had jack & Ethan arrive at the property this morning to help with a move in Worthing , I was really skeptical if my sofa ( quite large ) would even fit through the hallway leading up to my new flat but they did it and with absolute ease, alongside other house hold goods! They were in and out and took a lot of care when doing so. Communication and service 5* Generally a lovely team, can’t recommend enough.