Casa by Josephine Jenno

Worst customer service I have ever experienced. It takes a very long time to get a reply, or there is no reply at all even after sending multiple messages. Customer service does absolutely nothing to help with parcels, address changes, or any real issues. It honestly feels like the “customer service” person is just a designer pretending to do the job, with zero idea how to actually help customers. There is no contact phone number to call, which makes everything even worse. I even sent an email immediately after purchasing, and still received no proper support. I paid £6 for customer service and got nothing in return. This is genuinely crap service. Completely unprofessional, unhelpful, and a waste of money.

I❤️❤️❤️ my tangerine bobble mirror. She arrived within a day, beautifully wrapped. A high quality wonderful addition to my hallway. Thank you Casa

Poor quality. Bought a scalloped jute lampshade. It looked fine when it arrived but as the months have rolled on, the glue from the trim had turned orange and its visible all around the shade, including in the front of the trim itself! It looks shocking. After posting my review, the company responded publicly within hours, asking me to get in touch so they could “resolve the issue” — and suggesting, unhelpfully, that the discolouration might be due to the wrong lightbulb. (It wasn’t. The correct bulb was used, and the shade is nowhere near direct sunlight.) I followed their instructions and emailed the address provided. Days later, I’ve had no response. Nothing. Radio silence. This is a textbook example of a company that wants to appear attentive to customer issues without actually doing the work. The polished public response is just that — performance. Behind the scenes, they do absolutely nothing. It’s disingenuous and deeply frustrating. If Casa Josephine has no intention of resolving issues, they shouldn’t pretend otherwise. They’re quick to take your money, but if something goes wrong, don’t expect accountability.

A beautifully crafted vase. A keep sake which adds colour and ‘playfulness’ to the pink table on which it’s displayed. Thank you! A very happy customer.

Very pretty, but functionally lacking. The dew drop/hobnail glass water jug did not pour well at all, the liquid went all over the place. It's looks over substance.