directlinesaccident

Realy disappointed with the service. I have been a regular customer for over 20 years and in April 2026 they have doubled my car insurance going for around £56 per month to around £115 per month, after checking i have found a much better deal at around £50 pre month, I rang and Direct line could only reduce the bill to around £105 per month. so I have now canceled my insurance and gone elsewhere, the customer service member from direct line even agreed that this wasn't great deal and apologised which I think shows how bad the current state direct lines prices are in. Will be cancelling everything with direct line over the next few months.

WARNING: TERRIBLE SERVICE & INCOMPLETE REPAIRS Avoid Napier Motors Limited at all costs. They returned my Mercedes E-Class claiming it was "fully finished," but their work was completely substandard and incomplete. 1. They fitted an incorrect specification driver-side headlight (right side) that glowed a dim, ugly yellow, which completely mismatched the original factory left headlight. 2. They failed to do any proper diagnostic coding, leaving critical safety and temperature errors flashing on my dashboard. 3. They completely refused to install the new front bumper splitter I provided. When I complained, their Customer Relations team —specifically Katie Worman-was incredibly rude and unhelpful, bluntly telling me, "We are not going to do anything." Because of their absolute refusal to fix their mistakes, I had to take my vehicle elsewhere and pay to have it repaired properly myself. They take your money, lie to your face, and provide disgraceful customer service. Avoid this garage if you value your time and safety!

The reviews on here say it all. They are a shambolic company that needs to sort themselves out. I signed up for insurance at renewal which went ok. The trouble started when I wanted to swap my car. I contacted them to see how I swapped over (as this was a brand new vehicle). After a tortuously long interaction via the messaging system - I was advised to start a new quote in the app. When I did this it treated me as a completely new customer - wanting me to input my whole history despite me already having a policy. I contacted them to say this couldn't be right and this time I was advised to request a change with a future date that would set up the quote. I did get a quote but couldn't input my car registration as the vehicle is brand new and wasn't yet on the DVLA site. I waited a few days until the vehicle was showing on DVLA. I went to finalise the change - but as this point I got system error. I called and was told I was declined - no reason given. I sorted insurance through Admiral (no trouble). I then called Direct Line to cancel the old cover. At this point they tried to sell me insurance for the new car again! It's a joke. Going via the messaging just takes a lifetime - waiting for simple responses. Go via the phone - it's just "computer says no". Do not use.

As a Direct Line customer I have paid into a home Insurance policy with Direct Line for multiple years. During storm Dave in April my garage roof was badly damaged. I provided the insurer with a builders report and quote for the repair. I have evidence of the structure before and after the event. In the evidence you can see the roof is in a good condition before the storm, after the storm you can clearly see the storm damage. The builders report I have states the storm caused the damage to the roof and details how it happened. This was my first claim with Direct Line, they have declined my claim. Siting existing damage to the structure is not covered. The evidence I have clearly indicates it was all due to storm damage. No existing damage was present. I will be taking my claim further.

I am an Asian who has renewed my car insurance policy with Direct Line Insurance UK for two times. However, I am extremely regret now because of the two claims happened in these few months: 1. The first one is, when I sent them the receipt of a car repair from my own garage, the CS Team said their engineer asked for more repair details despite it is only a small damage (proved my photos sent to them). Although mentioned for three times suggesting their engineer to list out what items are expected in his mind, the CS keep replying the same every time ignoring my request. The case was being kept back and forth for 3 months now. 2. The second one is a slight collision at the back of another car (no injury) when that driver waited at the exit of a side road for over 10 seconds then move forward into the main road for a meter but suddenly stopped again causing me to hit slightly at the back. His car is 24 years old therefore had a little damage while my car has no damage at all. Despite providing my dash camera video showing that the driver is obviously doing "Manuover before checking" and "Unnecessary second stop", the claim team kept insisting that I have to bare all the responsibility and will close the case assp. To be honest, despite evidence is difficult to be found, I am really suspecting there is any illegal event behind them. To conclude, beware of Direct Line Insurance UK.