directlinesaccident

Realy disappointed with the service. I have been a regular customer for over 20 years and in April 2026 they have doubled my car insurance going for around £56 per month to around £115 per month, after checking i have found a much better deal at around £50 pre month, I rang and Direct line could only reduce the bill to around £105 per month. so I have now canceled my insurance and gone elsewhere, the customer service member from direct line even agreed that this wasn't great deal and apologised which I think shows how bad the current state direct lines prices are in. Will be cancelling everything with direct line over the next few months.

As a Direct Line customer I have paid into a home Insurance policy with Direct Line for multiple years. During storm Dave in April my garage roof was badly damaged. I provided the insurer with a builders report and quote for the repair. I have evidence of the structure before and after the event. In the evidence you can see the roof is in a good condition before the storm, after the storm you can clearly see the storm damage. The builders report I have states the storm caused the damage to the roof and details how it happened. This was my first claim with Direct Line, they have declined my claim. Siting existing damage to the structure is not covered. The evidence I have clearly indicates it was all due to storm damage. No existing damage was present. I will be taking my claim further.

I am an Asian who has renewed my car insurance policy with Direct Line Insurance UK for two times. However, I am extremely regret now because of the two claims happened in these few months: 1. The first one is, when I sent them the receipt of a car repair from my own garage, the CS Team said their engineer asked for more repair details despite it is only a small damage (proved my photos sent to them). Although mentioned for three times suggesting their engineer to list out what items are expected in his mind, the CS keep replying the same every time ignoring my request. The case was being kept back and forth for 3 months now. 2. The second one is a slight collision at the back of another car (no injury) when that driver waited at the exit of a side road for over 10 seconds then move forward into the main road for a meter but suddenly stopped again causing me to hit slightly at the back. His car is 24 years old therefore had a little damage while my car has no damage at all. Despite providing my dash camera video showing that the driver is obviously doing "Manuover before checking" and "Unnecessary second stop", the claim team kept insisting that I have to bare all the responsibility and will close the case assp. To be honest, despite evidence is difficult to be found, I am really suspecting there is any illegal event behind them. To conclude, beware of Direct Line Insurance UK.

Sly, dishonest, and completely untrustworthy. This company clearly relies on confusing and exhausting customers into giving up. The engineer was embarrassingly incompetent, producing an assessment that made no logical or mechanical sense. It felt less like an inspection and more like a deliberate attempt to avoid paying for repairs. Customer service is a joke: endless time on hold, constant deflection, and zero accountability. Nothing gets resolved because wasting your time seems to be the business model. Avoid at all costs.

I've had a good experience for the last few years until it was time for renewal. The price for just contents insurance had absolutely skyrocketed to a ridiculous amount. Received multiple letters. One was the documentation for renewal and the costing. The other letters stating that they can't get hold of me. They've got no contact information and emails are bouncing. This information hadn't changed not only that as a company, you are still sending out letters stating you are going to take money even though you're also on the other hand telling people you don't have their contact details but are still managing to reach them by post. That seems mad. There was never any contact made by email or phone only by post. Again, this information hadn't changed. I then called to cancel my renewal was still charged and then refunded promptly. However, along with that letters again were sent in the post. Again multiple letters. One being information regarding the renewal which I had just canceled but had been made aware that this letter would still arrive. Another one stating that the service had now been canceled and another one stating that they had been trying to reach me but with no success and phone calls and emails were bouncing. I had literally just called to cancel the service again. None of this information had changed since joining. There has been no attempted to contact made other than by post. But you still think it's okay to take people's money even though you are also stating at the same time that you can't get hold of them and the information you hold on file so you say is incorrect. It's just wrong. It's also madness. You should not be taking people's money if the details that you apparently hold on them are bouncing and are incorrect. Surely this would also make for an invalid insurance policy. If you apparently don't stole the correct information on a person and their insurance.