Edward Hotel

The staff at this hotel are wonderful. We loved our room but during our stay there was a problem with the electrics in our room. The staff did their best to resolve this issue. We also couldnt figure out how to use the cold water in the bath. Thank you to the wonderful staff for their impeccable service and for being so friendly. The location is great too.

Location is great, and that's about all there's positive about it. The hotel is gloomy, outdated, and doesn’t feel clean. The room is extremely small, the air conditioning barely works, and there are no instructions on how to use it. It was very hot inside, and the window wouldn’t open at all. The bathroom looks incredibly old—like something out of an elderly relative’s house. There’s nowhere to even place a toothbrush on the sink. The toiletries and towels are very cheap; I honestly hadn’t seen toiletries of this quality in years. The carpet, both in the room and throughout the hotel, is worn down and looks like it hasn’t been properly cleaned in ages. The same goes for the curtains, which seem like they haven’t been washed in years. The lights were so unreliable—some working, others not—that we half expected it to be the ghosts of past guests playing tricks. The reception staff seemed disengaged: no smile, no greeting, barely any acknowledgment of our presence (the cleaning lady, however, was kind). When I asked whether breakfast was included, the man at reception simply said, “No breakfast. There are coffee shops on the street.” After seeing the room, I was honestly relieved not to have breakfast there. But none of this compares to the beds. The mattresses were so uneven and worn out that you would roll into dips and almost get stuck. They genuinely felt decades old—lumpy to the point of feeling like they were filled with hay. I have never slept on mattresses in such poor condition. It almost became a joke—but paying nearly €1,000 for a double and a triple room for two nights and ending up in a hotel like this certainly wasn’t.

I had a pleasant stay at The Edward Hotel during my London trip. The biggest plus is its excellent location near Paddington Station, making travel very easy. The rooms are simple, clean, and have all basic amenities needed for a comfortable stay. Staff were helpful, and there are plenty of food options nearby. Rooms are a bit compact, but that’s expected for a budget hotel in London. Overall: A great value-for-money option for tourists.

We got the room in a last minute deal so it was good value but aside from that the staff were friendly and helpful, it was clean and comfortable and the location is perfect for visiting London. We would happily stay there again.

Our experience at this hotel was great. We choose here due to budget and location and I expected a lot less even without reviewing all the negative comments here first. Yes it’s not super modern, but our room was clean, the bed was comfortable, it was quiet and the staff were friendly.