I had an extremely disappointing experience with this service. We approached them with an urgent requirement for a babysitter and paid a ₹2,000 registration fee. Despite clearly communicating the urgency, they failed to provide even a single suitable profile within a reasonable timeframe and did not maintain proper communication or follow-up.
Due to the lack of timely support, we were forced to make arrangements through another service. We subsequently requested a refund of the ₹2,000 amount paid, as the promised service was not delivered. However, despite repeated follow-ups, there has been no proper response, and the refund is still pending.
Another major concern is the lack of coordination within their team. We received calls from multiple different phone numbers, with different representatives repeatedly asking for the same requirements. This indicates poor internal communication and inadequate record management.
For an organisation handling urgent childcare requirements, such delays and poor communication are unacceptable. Even after two days, we were still being told that they were searching for profiles, despite being informed from the beginning that the requirement was urgent.
I strongly advise potential customers to exercise caution before paying any registration or advance amount. Our experience involved wasted time, poor coordination, inadequate follow-up, failure to provide the expected service, and an unresolved refund issue.
I formally request the immediate refund of my ₹2,000 registration fee, as the required service was not provided and we had to arrange a babysitter elsewhere. I expect the amount to be returned without any further delay. Based on my experience, this service does not meet even the most basic standards of professionalism or customer service. Not even worth for 1 star
Read more