Avoid!
I asked for one inch ti be taken off and long layers (like Sabrina carpenters hair) and my hair has been left uneven, short layers (half my head) more than 4 inches taken off and dull.
I complained on the same day, via a mobile number that’s attached to the Facebook website. We went back and forth and I did ask for a refund as I was appalled with the service - they have ruined my hair. She said I need to go to the salon to let them check it despite not once apologising and making me feel like my opinion is valid (especially seeing as it’s my hair) and making me feel like the same thing will happen in the salon apart from if they cut off more hair!
She has then gone onto anonymously posting in a a public hair dressing group regarding my complain, sharing half a story - saying I messaged a week later (I didn’t I have bank proof and WhatsApp proof), not showing the pictures I sent and making it seem like I’m trying to do one over - I am not, I just genuinely wanted a refund for my hair cut. The worst part about this is I found out because someone had randomly messaged my number whom I don’t know and told me that she had posted my number online public for everyone to see. A massive breach of GDPR and it WILL be being reported.
There’s to say I definitely will not be going into their salon ever again they have made me feel so little and so insecure and I can’t even have my money back at this point because of what they have done. I would AVOID at all costs if you want a nice hair cut and you want your patient confidentially protected.
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