J&M'S

Very bad service. Got a kurta with thread coming out and saw a long line. Asked for discount as it was the last piece and size but they refused. I did tell the guy at the till but he refused to help. Also saw two buttons came out when got home - see pictures- Very dissapointed. How to make contact with the management team please? 😞

I had an excellent experience with J. Southall London. The service was professional, attentive, and truly high-quality. From the moment I arrived, I felt well looked after. The team clearly takes pride in their work, and it shows in every detail. Highly recommend to anyone looking for top-tier service and craftsmanship in London. I’ll definitely be returning!

Sharing this feedback in the hope of improving the small details that contribute to the overall shopping experience. The visit took place just before Eid ul Adha, so the store was understandably very busy and chaotic. Appreciation goes to the team for keeping the store open late, as many customers were planning to do extensive shopping. Despite the rush, the visit was exciting since Junaid Jamshed holds a special place in many hearts 💚 A clothing item was purchased, but the checkout experience was not satisfactory. The clothing purchase was placed in a small perfume bag, which felt inappropriate and disappointing. A polite request was made for a larger shopping bag, especially since the bigger bags look much more presentable and stylish — they also help promote the brand when customers carry them around. However, the request was ignored by the staff member at the till. It may seem like a small detail, but customer service and presentation matter a lot. These little touches can really improve the overall shopping experience and leave customers feeling valued.

I recently visited the shop to buy clothes for my wife, and I want to highlight the exceptional customer service provided by Zehra. She was extraordinarily helpful and guided me in finding the perfect clothes. Her support made the whole experience smooth and enjoyable. Truly outstanding service!

Excellent customer service by Shahzad we got so may dresses his recommendations are really good he knows the stock and colour coordination with skin complexion