MCS Heating & Plumbing Ltd.

What a fantastic installation this was from start to finish JOHN was fantastic nothing was any problem for him. He arrived yesterday as stated, stayed until he had the new boiler up and running, arrived the second day and was meticulous with ensuring all 15 radiator’s were working correctly (my home has never felt so warm) Thank you all at MCS the office staff, the engineer and everyone involved in this company. I would highly recommend MCS for all you heating needs. Thank you all

New boiler fitted at elderly mums house, excellent service by engineer who explained everything clearly & was very professional & friendly throughout. We also have triplecare cover with MCS & over the 20 years we’ve been with them they have never let us down yet & know we can always rely on them when something goes wrong. Can highly recommend.

Absolutely incredible service from MCS. After returning home from holiday to a header tank leak, not only did they come and solve the same day, but also offered lots of advice on future prevention. Parts and labour and call out were all covered under my service contract. Superb local friendly service and highly recommended

We recently had the underfloor heating power flushed and an air conditioning unit installed by Rob and Craig of MSC Heating & Plumbing Ltd. What professional people they are from Harry providing the quotes, Tina scheduling the jobs to Rob & Craig undertaking the installations absolutely excellent 5 star. Would not hesitate to recommend to anyone, it was an absolute pleasure from start to finish, professional, friendly and helpful. No mess, no fuss simply got on with the job didn’t even wake the cat. Highly recommended and we will be taking out MCS cover upon our British Gas cover expiring (BG don’t cover underfloor heating). Well done and thank you all.

I contacted this company to repair my Samsung air source heat pump. Initially, they attended within two days, and I paid a £120 call-out fee based on their confidence that they could fix the issue. The engineer diagnosed a faulty fan motor and blade and said I’d have a quote and the work completed “early the following week”. From that point on, the experience went downhill. I had to chase them repeatedly over the following week just to get a quote. Each time I called, I was fobbed off with the same excuse that they were “waiting on a supplier for pricing”. This simply didn’t add up — they had already identified the parts, and I was able to find and price them myself from the very supplier they mentioned. The quote eventually came through 8 days later. I accepted it immediately, only to then be told it would be at least another two weeks before they could carry out the repair. I think it’s a joke that a company can charge a £120 call-out fee, give the impression they can resolve the issue quickly, and then expect you to wait a further 2–3 weeks without heating or hot water. At this point, we had already been without heating and hot water for a prolonged period, with two young children at home, so this level of delay and lack of urgency was unacceptable. I then contacted another company, who ordered the parts on next-day delivery and completed the repair the following day — which just shows how unnecessary the delays had been. Overall, I felt completely misled and repeatedly fobbed off. The initial confidence quickly turned into poor communication, excuses, and unacceptable delays. I would not recommend this company.