I recently had a new water softener installed by Grand Union Plumbing, and I’m so happy with the whole experience! After dealing with other plumbers who either said my softener was too big or suggested awkward setups that would waste space, I was fed up and decided to find a reliable company online. That’s how I found Grand Union and I’m so glad I did.
From the very first call, everything was smooth and professional. They asked me to upload photos of the job, sent SMS updates when the engineer was on the way, and arrived right on time. Mitchell was the engineer who came, and he was just fantastic.
He was friendly, polite, and super respectful of our home. From the very first site visit he even took his shoes off before coming in without me asking! The installation was done efficiently, neatly, and with so much attention to detail. He even wiped footprints off my tiles that he’d made after the installation! How often does that happen? He gave great advice on where to place the softener and single-handedly modified the under-sink plumbing, cut the shelf, and got everything installed perfectly.
Within a few hours, our water was softened, and everything looked neat and tidy. I honestly can’t recommend Grand Union and Mitchell enough. It’s such a relief to meet someone who’s not just highly skilled but also genuinely friendly. It made the whole process so easy and pleasant. I’m even thinking of getting them to do my annual boiler check!
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