sarah-addison121

Ordered a Wooden planter. From order to delivery everything was perfect. Communication updates great and the item was delivered quicker than expected. Item exactly as shown on website, super quality, customer service follow up to check all went well. Highly Recommend.

Fighting to get a refund after being sent 2x faulty units. Original order from 5th February and we are now in April. Lots of delay tactics including 10 days to collect damaged unit when the warehouse is less than 3 miles from me. I have had to open a dispute with my credit card company. I will post email snapshots on here once resolved for full visibility.

First time I have used this Company and will be the last. I ordered an item of furniture which stated delivery within one week. After chasing delivery they advised the item wasn't in stock and would be another month, why give me false information in the first place. This was no good to me as I needed the item urgently so I had no choice other than cancel. They said my refund would be processed within one week. On week two still no refund and they advised there was a problem paying the money back to PayPal. I provided my bank details as requested and they assured me payment would be within a few days. I still have not received my refund and soon will be going into week four. I feel totally let down by this Company keeping a hold of their customers money for so long when goods have not been received. I contacted Paypal to see if they are able to assist and received a message from them (via Paypal) to say a priority payment was being made and I'm still waiting for this. I have never experienced anything like this before with a Furniture Company and from reading other reviews I'm not the only one. I've ordered Furniture from B&Q, Robert Dyas, Dunelm, The Range and many more who have all been professional and delivered my goods within the time stated or if the goods were not suitable, they've processed a refund within one week.

We bought a Maze L-shaped set of garden furniture listed in the clearance section for a really amazing price. It was a cancelled order, so was brand new and fully boxed. It’s perfect and no other retailer had the same set for anywhere near as good a price. I had a couple of questions which were answered in a phone call and ordering was easy online. We had to wait slightly longer for delivery, but the delivery guys were great and carried it through to where we wanted it. We also had a follow up call after delivery to check everything was fine. All round a great experience and we are very happy with the furniture.

I recently purchased a console table from CFS and couldn’t be happier with both the product and the service. The delivery process was smooth and hassle-free, and the item arrived in perfect condition. The console table was easy to assemble with clear instructions, and the quality exceeded my expectations. It looks absolutely stunning in my hallway and has transformed the space beautifully. Excellent customer service, great communication, and a fantastic product. I would highly recommend CFS and will definitely consider purchasing from them again in the future.