FurnitureInstore

We have just taken delivery of our 2 x Conway 2 seater sofas and recliner chair. They arrived on time as promised. The delivery team were polite and considerate in handling and assembling the furniture. We found the sofas on line but we decided to make the 80 mile round trip to the Coventry store. This was well worth the visit. Their salesman Caz was very helpful and patient in the choice of our furniture, even supplying coffee and biscuits. We can recommend the Conway range, comfortable and well made. 100 percent agree with the other 5 star reviews. Well done Furnitureinstore. Two happy and satisfied customers. 😄

Absolutely 💯% fabulous service from start to finish. The website is easy to navigate. If you look on the outlet, there are descriptions of the details of why in outlet. Placed order. Got a phone call next day with a time and date of delivery. l ordered on Friday 4th July. 2 seater & chair delivered Tuesday 8th July. You get a link so you can track your delivery & it's very accurate. Phone call to say 15 mins away. The 2 delivery men were polite, organised and respectful of property. I cant say how happy I am with purchases.

Amazing service. Ordered Wednesday night and delivered, unpacked and ready to use Friday 9am. Link they sent told you where they were and a call 10 minutes before arrival, can't fault delivery. Took a chance as had never heard of furnitureInstore but same sofa on DFS would have been an extra £1600. Highly recommend.

Fantastic delivery by experienced guys, they went above and beyond to make sure that I was happy with my sofa, nothing was too much trouble. The quality of my sofa was 💯 I would highly recommend Thank you x

This is only a one star review because I can't add a no star review. On 19th July 2023 I purchased the Islington black leather 3+2 seater sofa set online from Furniture Instore. I paid £699.99.. By May 2025, the middle leg on the two seat sofa has collapsed three times and replacements have been required, and the middle leg on the three seat sofa has broken once. The material of the seat cushions on both sofas had worn away in large patches, and the seat cushions on the two seater had deformed. I contacted Furniture Instore and requested a refund, which they refused. I then cited the Consumer Rights Act 2015 that makes it an implied term of the contract that goods be as described, fit for purpose and of satisfactory quality (which was not the case, as the sofas were in such poor condition that I couldn't even donate them to charity). They then offered me 50% discount on another sofa which I refused, as I didn't intend to spend even more money on another sofa from Furniture Instore. They told me that was the best they would offer, to which I replied that my next step was court action (a first for me). I raised a case with the small claims court, which Furniture Instore didn't respond to by the deadline, and then raised a CCJ against them. Subsequently Furniture Instore contacted me (after the court had contacted them), and refunded the full cost of the sofas, plus the £70 court costs I had paid. I obviously wouldn't buy from Furniture Instore again, but this has been my own bad experience, and other people may have had a more positive transaction. Caveat Emptor!