Oakland Estates - Estate Agents & Letting agents in Ilford

We had a great experience with the estate agency from start to finish. A special thank you to Alfie, who was absolutely brilliant throughout the entire process. He was always professional, responsive, and kept us informed every step of the way. Buying a property can be stressful, but Alfie made the whole experience much smoother with his excellent communication and willingness to help whenever we had questions. We really appreciated his support and would highly recommend both Alfie and the estate agency to anyone looking to buy or sell a property. Thank you again for all your help!

While our experience during the tenancy was generally adequate, the move-out and deposit return process was unacceptabl & difficult. The agency held onto our deposit for nearly 5 months, forcing us to go through the TDS (Tenancy Deposit Scheme) dispute process to get our funds back. ​Advice for future tenants: Always take comprehensive photos on move-in and move-out days, and ensure your deposit is protected by an independent scheme like the TDS. Having our own photographic evidence was the only reason we successfully recovered our full deposit after such a lengthy delay. ​During our tenancy, we paid rent early and maintained the property to a very high standard, which was noted during the agent's annual inspections. This was a significant improvement from the condition we received it in, as the initial check-in report highlighted numerous pre-existing issues, including limescale, stained kitchen internal cupboards, rusty washing machine, shockingly soiled toilet just to name a few. There was also silver fish pest issues in the bathroom & mould. We have picture evidence of all the faults- which we only noticed after we had moved in. ​Despite this, upon checkout, the agency sided with the landlord's request to withhold 40% of our deposit based on inaccurate claims. For example, they claimed the property was handed back in a worse state than at start of tenancy, and even flagged a white curtain as dirty—which was a brand-new item we had purchased and installed ourselves. ​Fortunately, the TDS dispute mechanism worked, and we received our full deposit back after 5 months. However, the process lacked transparency and fairness from the agency's side. Furthermore, we accidentally received an email from the agency intended for the previous tenants, offering a £50 voucher if they removed their 1-star google review, which raises questions about the authenticity of their high inflated ratings. ​I would advise future tenants to be highly vigilant with documentation when moving in and out and to avoid this agent.

We used Okland Estates after using the same property management company for 9 years. The service we received was phenomenal from the beginning and such a different experience to what we have had. Alfie Rosen was the estate agent that helped us with finding new tenants for us and he was very approachable, friendly, honest and more importantly kept us updated throughout the process. Alfie went beyond what he should have done in the service that he provided. We would highly recommend Oakland and specifically Alfie Rosen as your estate agent or property manner if you want a stress free sale or letting.

I am glad that I have met Oakland Estates as my housing agent of renting my first propoerty for 3 years. Great initiation and property management services. Special thanks again to Alfie and Ricky and others in Oakland for help us to rent during these 3 years. A must-recommendation for using Oakland Estates.

Having just recently used the services Oakland Estates the experience of renting a property couldn’t have been better. Pleasure to be in touch with Alfie very professional and incredibly understanding. Many thanks 🙏