Collins Sarwar

Had a great and smooth process with the Collins Sarwar team. I had early discussions with Shaq who explained all the services on offer and then onboarded me. From that point Shaq and the Collins Sarwar team handled everything and kept me informed along the way. I was listing a property to be rented and within a week of the ads going out they had sourced a great tenant who was the right fit for the property. Paperwork and deposits were completed swiftly and comms were great.

The problems, frustrations and upset caused since CS decided to go against the lease instructions have lasted for a whole year. There has been little consideration for the leaseholders and their peace of mind and well being, in fact the actions by CS have added to the distress of the leaseholders. Now we have left them, they are not even getting back to us regarding ongoing problems from the ongoing issues. All of this could have been avoided if CS had displayed at least some inclination to act in the best interests of the estate as a whole or at least to consult with the leaseholders regarding their inexplicable actions, as it states in the lease they should have. They still run a flat within the estate and neither they or the owner of the flat are showing any desire or inclination to deal with the problems which CS have caused through their actions. They lack communication skills, whatever the rest of the testimonials say. Profit has definitely been valued over substance and consideration in this case and it is not being addressed with any degree of purpose or care. There is a lack of communication or of any reply regarding redecoration needed because of flooding from the aforementioned property managed by CS. There is an overall sense of apathy and a lack of any kind of intuition or instinct regarding how certain actions taken may affect the rest of the community of the estate. They have been very short sighted throughout our whole time with them as a management team with the eye on the dollar above anything else. People have and are suffering because of this.

I am beyond frustrated and disgusted with the way this company has handled a serious pest problem in my home. From the very beginning, I made it clear that there were rats present and that I have two young children living in the property. This should have been treated as an urgent health and safety matter, yet the response I received was completely inadequate. They sent someone out who did not carry out a proper inspection of the house. He didn’t check rooms thoroughly, didn’t investigate where the infestation was coming from, and didn’t offer any real solution. Instead, he simply blocked a few visible holes in the kitchen only and left. He didn’t even check the rest of the property. There was no treatment, no follow-up plan, and no reassurance that the issue was under control. It felt rushed, careless, and completely unprofessional. Since that visit, I have made multiple attempts to contact the company both by phone and email but have received little to no response. I have been ignored while the situation in my home has continued to deteriorate. Two months later, the problem has escalated from rats to mice, and it is now completely out of control. The mice are not just hidden away—they are actively running through my living space, even passing by my legs. It is distressing, unhygienic, and frankly unacceptable. What makes this even more serious is the impact it is having on my children. My child has developed severe hives from head to toe, and I am deeply concerned that this is linked to the poor living conditions caused by this infestation. No family should have to live like this, especially after reaching out for help and trusting a company to resolve the issue. This experience has shown a complete lack of care, accountability, and professionalism. The company has failed to take responsibility, failed to communicate, and failed to provide even a basic standard of service. Their negligence has directly affected the health and wellbeing of my household. I will now be taking this matter further and reporting it to the local council, as this has become a serious environmental health issue. I strongly urge others to think twice before using this company, as my experience has been nothing short of unacceptable.

I had a great experience with Collin Sarwar’s Estate and want to give special thanks to Sarosh. They were patient, attentive and genuinely cared about helping. The whole team is friendly, but Sarosh truly stood out. I would happily recommend them.

I’m a landlord and Shaquil at Collins Sarwar manages my property. He provides an excellent, professional service and is always reliable, responsive, and efficient. The management has been completely hassle-free, and I have full confidence in how my property is handled. Highly recommend Shaquil and the team at Collins Sarwar.