Deposit Protect Battersea

Absolutely terrible experience. He ruined a beautiful pair of trousers worth €500, and not only did the owner make no effort whatsoever to compensate me or take responsibility, he still charged me for the dry cleaning. I found his attitude incredibly rude and completely unprofessional. The way the whole situation was handled felt dishonest and in very bad faith. If you damage a customer’s expensive clothing, the bare minimum is to take responsibility and try to make it right. I will never use this place again and would strongly recommend others avoid it. Poor service, poor workmanship, and an extremely unpleasant way of dealing with customers. See it yourself in the pictures how they ruined my beautiful trousers :(

I stained my brand-new coat and was devastated! The lovely team at So Fresh collected my item from home and returned it at my convenience—free of charge! The results are amazing, and their prices are reasonable too. The pickup and delivery service was excellent! Thanks so much! ⭐ Can’t recommend them enough!

Excellent service all round! Friendly, professional and competitively priced. This is my first port of call for all emergencies, whether a small adjustment to a party dress or zip change to a pair of denims - Bassem always ready to come to the rescue with a smile!. Likewise, we regularly have suits and other formal attire and delicates dry cleaned and use the laundry service once a week. (You get a laundry bag too!). If you are new to Clapham Junction and are looking for a reliable dry cleaners/laundry, look no further! I highly recommend.

Disappointing experience – Poor quality and missed deadlines ​This has been the most disappointing dry cleaning experience I’ve had in London. I encountered several major issues: ​Service Quality: I brought in a suit for cleaning, but it was returned with the original stains still visible and a noticeable odor. ​Communication & Reliability: There is a significant communication barrier that made it difficult to convey instructions. Despite highlighting the urgency, my chinos were not altered after a very long wait—they simply forgot the request entirely. ​Customer Service: The staff were consistently dismissive and impolite when I raised these concerns. ​I would recommend looking elsewhere if you need reliable results or professional service.

Generally great service and great quality work. I have had one incident where my tailor made suit trousers got muddled with someone else’s chinos. On this occasion the team weren’t helpful and I was told that it wasn’t possible for them to be lost and that the chinos attached to the ticket must be mine. You’d hope that there would be at least some effort to check if the correct trousers were still with the alternations team or under someone else’s ticket. Admittedly, I hadn’t helped the situation by waiting a few weeks to pick up the alteration.