I cannot thank Anjali and the team enough for the care I received today.
Following a running accident, I was left with a badly cut and bruised face and a very loose tooth. Despite calling unexpectedly, I was seen urgently within three hours.
From the moment I arrived, I felt incredibly well cared for. Anjali took time to carefully talk me through all of the options available, explaining the benefits and risks of each without ever making me feel rushed or pressured. She gave me the information I needed and supported me to make the decisions that felt right for me.
What I appreciated most, though, was her kindness. With a very battered, bruised and painful face and mouth, I was understandably apprehensive about anyone going near it. She was extraordinarily gentle, patient and reassuring throughout, constantly checking that I was comfortable and taking everything at my pace.
It would have been easy for an emergency appointment to feel hurried or purely clinical. Instead, I felt that I was being looked after as a person as well as having my dental injury treated.
Being seen so quickly was hugely appreciated, but the compassion, patience and genuine kindness I was shown made a horrible 24 hours considerably easier. I am enormously grateful. Thank you.
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