Southcliff Dental Practice Shirley Dale

I had a very good experience at Dale Road Southcliff Dental Practice. The service is excellent, and the dentists are highly professional, well-trained, and very knowledgeable. They always explain everything clearly before and during the treatment, which makes you feel comfortable and confident. The reception staff are also extremely professional and helpful. I would especially like to mention Neha, who is the best. She always goes above and beyond to help, arranges appointments around my schedule, and is consistently polite, calm, and ready to assist. Her support truly reflects the practice’s commitment to providing the best quality service. I highly recommend this dental practice for their professionalism, care, and outstanding customer service.

I am writing this review to warn others about the alarming experience I had at this practice. Hygiene and honesty should be the foundation of any dental office, but both are severely lacking here. 🚩 Improper Sterilization Protocols During my visit, I observed that the sterilization methods used for the equipment did not meet standard dental safety protocols. When I politely raised my concerns with the staff, they were completely dismissive. Instead of addressing the lapse or showing me their safety certifications, they flatly denied any wrongdoing, despite the evidence being right in front of me. This lack of transparency regarding patient safety is a massive red flag. 🚩 Availability Issues To make matters worse, the dentist is only physically in the office two days a week. This makes it nearly impossible to book a follow-up appointment or get help if you have an emergency. It feels like a "part-time" practice that isn't truly invested in patient care. 🚩 Final Verdict Between the questionable sanitary conditions and the "gaslighting" from the staff when confronted, I no longer feel safe being treated here. If you value your health and want a dentist who is actually available when you need them, look elsewhere.

Title: Extremely Distressing Experience with Hygienist Appointment I registered as a new NHS patient at Southcliff Dental Care in January 2026. During my initial review, I was advised to book a filling and a private hygienist appointment, for which I paid £150 in total (£75 each). Unfortunately, I had to cancel my hygienist appointment on 15 January due to symptomatic low blood pressure. Although I informed the practice the same afternoon, I was told I would lose the £75 unless I provided medical evidence. I attended my GP the same day, submitted a documented BP reading, and was later instructed that it had to be uploaded onto the NHS App instead. After following all requested steps and waiting for the NHS App update, the practice rescheduled my hygienist appointment for 12 February during a lunch break slot. When I attended the rescheduled appointment (having travelled 30 minutes with my unwell two-year-old child), the hygienist informed me—after I was already seated in the chair—that the appointment was “not approved.” Instead of proceeding with treatment, I was questioned extensively about my previous illness and cancellation. I felt that the tone was accusatory and dismissive, including comments such as “I don’t care about your profession” when I attempted to clarify the situation. After approximately ten minutes of discussion and no treatment, the appointment was cancelled while I was still seated in the chair. As I was leaving with my child, a dismissive remark was made instructing me to take my daughter. At reception, the situation escalated further in front of other patients. The interaction felt confrontational and distressing. My child became frightened and cried continuously as we left the premises. Despite paying £75 and complying fully with every documentation request made by the practice, I received no treatment. I left feeling humiliated and deeply disappointed by the manner in which the situation was handled. I have formally raised this matter through the appropriate complaints channels. I hope the practice reflects on how this situation was managed, as patient communication and professionalism are essential in healthcare settings.

Really happy with the service at South Cliff. Today I visited the hygienist. I arrived 10 minutes before my appointment and was seen right away. The hygienist had plenty of time to discuss my teeth after the appointment and gave me advice on how to protect my gums. Excellent all round!

I was very impressed when I went for a check-up at this practice. The reception was very friendly, welcoming and made sure that I understood everything before proceeding with the paperwork. The dentist was lovely and really made me feel at ease during my check-up. The payments and paperwork after the appointment went well without any hassle. I highly recommend this dental practice for anyone with any dental issues!!