I have the easiest surname to pronounce, yet the Dentist called me by a different name. Not only is this a bugbear for me but it worries me a couple of reasons. If he cannot get my name right, how am I supposed to trust him with my treatment? Could it be that he has confused me with another patient?
I have had a cracked crown for nearly 2 years! Each appointment I have spoken about this issue but another Dentist in the same practice has been more interested in upselling their products and not dealing with the cracked crown. Due to my not taking the Dentist up on his offer of teeth whitening for thousands of pounds, I was then passed on to his colleague!
I understand now why people go to abroad to have dental work carried out! It’s cheaper, you’re listened to and taken seriously and I’m pretty sure they call you by your name and not another.
However, the Reception staff are amazing!
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