I have been a patient at this dental surgery since 1996, when it was known as Springfield Dental Surgery. Over the years, the practice was home to some of the best dentists in the area, including Dr. Najma Shokrullahi, Dr. Shahila, and Dr. David Colar, all of whom have unfortunately since left the country. Their professionalism and standard of care were exceptional, and their absence is clearly felt.
Regrettably, my recent experiences have been far from satisfactory. The current dentists do not appear to demonstrate the same level of care or attention. In addition, the reception service has declined significantly. The previous receptionist was always friendly and helpful, but since her retirement, the service at the front desk has become noticeably less accommodating.
A particularly concerning experience involved my son’s appointments being cancelled twice without any prior notice. On both occasions, I took him out of school and travelled to the surgery, only to be told upon arrival that there was no appointment scheduled. This was both frustrating and disappointing, especially as the situation was not acknowledged appropriately.
It is evident that the practice is now under new management, and unfortunately, the quality of service has deteriorated. During my most recent visit, the dentist spent no more than two minutes with me, which felt rushed and inadequate. This was, without doubt, one of the worst dental experiences I have had.
Due to these ongoing issues, I am now considering seeking care elsewhere. Sadly, I can no longer recommend this dental surgery based on the current standard of service.
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