Central Avenue Service Station

Central Avenue Service Station is the place to come for all your car maintenance needs. Just located within walking distance from Nuneaton ( Warwickshire) town centre. If you need TYRES, MOT, SERVICING ETC ETC , this is definitely the place to come, you will be greeted by SUNNY who is friendly, approachable and knows what good customer service entails, so if in doubt don’t doubt it, just make that booking and see SUNNY and tell him RICK sent you, trust me I don’t earn commission I just want to spread the word when I encounter good service.

I rarely leave negative reviews and I’m generally quite laid back, but unfortunately this was one of the worst experiences I’ve had with a garage. I booked my car in for an EV MOT and service and paid in advance, assuming that an AA-approved garage would be capable of carrying out the work requested. Everything initially seemed fine when dropping the car off. However, after payment I was then informed that they do not actually carry out EV servicing as expected and would instead only complete some basic checks such as tyres, brakes etc. I admit I should perhaps have checked this in more detail myself beforehand rather than assuming they could complete a proper EV service, but I also expected clearer communication before taking payment. Things then went downhill very quickly. I received a call telling me my car had failed because the window wipers were not working. I was shocked because they had been working perfectly less than 24 hours earlier. I asked about the issue and whether they could provide a quote to repair it, but no quote was given and there seemed to be very little interest in helping resolve the problem. When I arrived to collect my car, things became even more concerning. I was told again that the wipers did not work and essentially that it was my issue. I also questioned whether basic checks had actually been completed, as my washer fluid had definitely been empty before the visit and my car app still showed it had not been topped up. This was denied. To make matters worse, when they took me to collect my vehicle they could not even locate it for over five minutes. The car was eventually found parked several streets away and unlocked. I then got into the car and immediately discovered that not only did the wipers still not work, but I also had dashboard warnings saying the bonnet was open when it clearly wasn’t, and the car would not lock properly either. My vehicle had gone in with none of these issues and was now in a far worse condition than when I left it. I fully accept frustrations were building at this point because from my perspective something had clearly happened while the vehicle was in their care. However, rather than trying to investigate or help, I felt my concerns were dismissed. I was repeatedly interrupted, spoken over and effectively told that I was blaming the garage and that I was wrong. Thankfully I later spoke to another mechanic at Central Avenue Service Station who was much more professional and helpful. He asked me to bring the car back and within around three minutes managed to clear multiple random faults and warning messages. That immediately raised concerns for me regarding the original diagnosis and whether the first mechanic fully understood the issue. The final frustration was regarding the service I had already paid for in advance. I had specifically paid for a service but left with very little confidence that any meaningful work had actually been carried out. My washer fluid remained empty, I was told checks could not be completed because my wheel locking nut was stored away safely, and when I asked to see any original parts or filters that had supposedly been changed, nothing could be shown to me. This only added to my concern that I had paid for a service that I simply did not receive. Overall, I left feeling frustrated, disappointed and with very little confidence in either the workmanship or customer service provided. My car entered with working wipers and no warning faults and left with multiple issues. I would not return and unfortunately cannot recommend this garage based on my experience.

How this is an AA Approved Garage I do not know. My car went in last Tuesday morning as it had several fault codes. ABS sensors being the main one. They didn’t do anything for two full working days!! Finally did the diagnostics check on Wednesday just before they closed! They then gave the AA unclear information as to what parts were required!! Although the AA chased for clarification several times on Thursday and Friday, they received no response from this garage!! Now they are closed for the whole bank holiday weekend and we are without the ONLY car we can use privately as my works car is not covered for me to use outside of working hours! So come next Tuesday, they will have had my car for a week and only done a diagnostic check!! I wanted to pick the key up and take my car away from the garage but nobody will be there until Tuesday morning!’ They don’t care! Simply don’t care!! They certainly WILL care when they receive notice of legal action next week! Totally screwed up our family plans for this bank holiday break!! Useless! Stay away!

Avoid this garage at all costs! Terrible service. I went in for a simple tyre change on both rears. 1.5 hours later I picked the car up and was then told he broke my tpms sensor. Drove home and within 2 hours the tyres had deflated, upon inspection I noticed they had damaged both valves also and scratched my alloy pretty badly! Absolutely disgusting service

Central Avenue Service Station managed to fit us in for an MOT after our original booking was cancelled at short notice. We dropped the car off at 8:30am and the MOT was done promptly within the hour. Everything was clearly explained and the service was excellent.