ago21 days ago
Hotel General Manager
REPORTS TO: Managing Director
The hotel is part of a family owned business located within the Orkney Isles archipelago. The hotel has over 50 rooms together with restaurant and bar, and conference facilities.
The General Manager is responsible for all aspects of operations at the hotel. He / she should be an ambassador for the hotel. Through inspirational leadership and strategic planning, the General Manager will lead the hotel’s management team to meet the overall business targets and ensure we deliver an excellent guest experience.
DUTIES AND RESPONSIBILITIES:
Oversee the day to day operation of the hotel.Ensure a high standard of two-way communication is maintained throughout the businessEnsure full compliance to Hotel operating policies, procedures and service standardsLead all key property issues including capital projects and refurbishmentEnsure the effective handling of complaints, and oversee the service recovery proceduresResponsible for the achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceededEnsure all decisions are made in the best interest of the hotels and managementDetermine the hotel budget goals and in conjunction with the Directors set other short and long term strategic goals for the propertyDevelop improvement actions, carry out costs savingsClosely monitor the hotels business reports on a daily basis and take decisions accordingly Ensure that monthly financial outlooks for Rooms, Food & Beverage, Functions, Admin & General, are on target and accurateMaximize room yield and hotels revenue through innovative sales practices and yield management programsPrepare a monthly financial reporting for the DirectorsHelp in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and servicesAct as a final decision maker in hiring key staffOversee and manage all departments and work closely with department heads.Provide effective leadership to hotel team membersRespond to audits to ensure continual improvement is achievedResponsible for safeguarding the quality of operations both (internal & external audits)Responsible for ensuring compliance with, health & safety, fire regulations and other legal requirements
The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Important attributes are: well developed interpersonal skills, proven experience and success in driving sales, and commercial awareness.
Available to work when needed, including weekends, holidays, and nights.
Apply today with your current CV and covering letter.
Liability and Disclaimer
The information contained in our advert including any salary or on target earnings information is given in good faith and Clark James Ltd uses all reasonable efforts to ensure that it is accurate. However, Clark James Ltd gives no representation or warranty in respect of such information and all such representations and warranties, whether express or implied, are excluded. No liability is accepted by Clark James Ltd for any loss or damage which may arise out of any person relying on or using any information within this advert.
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