ago71 days ago
The Ravenswood an enchanting wedding venue in West Sussex is recruiting for a Night Porter to join our busy team.
The ideal candidate will have great communication skills, be punctual and have an excellent eye for detail. They will be required to:
Deliver customer service ensuring that all Standard Operating procedure are applied as well as that there is a continued focus on excelling in the delivery of customer service to our guests.
You will be in charge of the hotel during Nights and be competent in all emergency procedures ensuring guest safety To ensure Hotel is cleaned and prepared to Standards. To ensure all Functions are set up to hotel standards in a prompt and timely manner ensuring that the hotel is ready for next day.
You will have to ensure that all guests are happy and looking to exceed their expectations Set all conference and event rooms to Hotel standard Clean communal areas of the hotel to standard and cover other areas of Hotel as required Dealing with payments, cash, keys etc. Deal with guest enquiries, check-in and check-out of the hotel Ensure a safe and secure working environment by doing security walks and perform other security checks Assist in Food & Beverage service i.e. Bar.
The candidate is required to work 3 - 4 nights a week including Weekends
Training will be provided. Good cleaning standards required. Previous experience in a hospitality or Cleaning role would be advantageous, but not necessary.
Guest oriented and service minded
Strong attention to detail
Good communication and problem solving skills
Ability to multi task and think quickly under pressure
Adapts positively to new situations
Good decision-making and good people management skills
We are looking to hear back from you!
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