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Home / Services / Holiday & Travel / Staycations / Hotels / The Park City Grand Plaza Kens...

The Park City Grand Plaza Kensington Hotel

4.1 576 reviews
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Transformer Chamber, Parkcity Hotel, 18-30 Lexham Gardens, London
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About our business
GREAT LIVING IN LONDON
Park City Grand Plaza Kensington is a boutique 4- star hotel walking stroll from Earl's Court Tube Station. Also, you will be within just a 15-minute stroll from many popular London attractions like Royal Albert Hall, Natural History Museum and Kensington Palace etc. Not only this, there are excellent Tube and rail links to London Gatwick airport.
Operating hours
We're available 24/7
Latest Google reviews
4.1
579 reviews
R “SugarRush” S
5
9 Days ago
Very friendly and welcoming. The manager provided top notch service and was ready to assist whenever we needed help. For those traveling with a baby, they provide a crib/pack and play.
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Ursula Romero
3
3 Months ago
I had to extend my stay in London and checked in last minute based on reviews location. Understanding that an early check in was not possible, we expected to be able to drop our luggage at the hotel in order to take care of business without running around London with luggage. The hotel was not able to accommodate and in the end they offered us a room in -2 level with no windows and no discount. This of course was very nice from their side, but I have never been in a 4 star hotel where they don't offer luggage storage. Very expensive for what you get.
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Karin Leiva
1
2 Months ago
We booked in October an executive room with two single beds, and we paid in advance. When we arrived, the supervisor was very arrogant and told us that we did not have two beds because, depending on the availability, we would have only one bed. We argued with him because I wrote before to be sure that we had it and that wasn't the agreement and he threatened us " you can take it or leave it". At this moment, lots of people were arriving, and nobody had problems except us. Actually when we said to him that his behaviour was rude he said that it was a big difference between him and us....... "That was a serious discrimination. After a while, he gave us an alternative room in the basement, which wasn't ready . We weren't very happy but we accepted for one night because it has 2 beds. We left our luggage in the place after having the issue sorted. However, we said to him that we would spend few hours out while the room got cleaned and he assured us that it wouldn't be any problem about that. But, when we came back in the afternoon to colect our bags and get the keys we were informed that the basement was gone. We feel very discriminated and dismissed by the supervisor. I wouldn't recomend this place to anyone.
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Aslak Klever
1
5 Months ago
This is a 2 star hotel at max, trying to be passed off as something it is not. Window was broken in bathroom, and the radiator did not work (neither did the actual flusher on the toilet). When alerting staff they handled it extremely poor. Staff insisted there was a control panel for temperature, it did not work. Staff could not promise us money back if we wanted to check out, or even a discount on the 1 night we have stayed. They also did not have any authority to make any decisions - and were afraid to communicate with their manager on a Sunday. Terrible hotel, terrible service - in a good location, but stay elsewhere. Even though this place is cheap it's not worth the hassle. P.S. There is a shisha lounge next to the lobby, so if you love the smell of cheap flavours tobacco, this place could be the place for you.
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Per G
4
5 Months ago
Very nice stay, clean and good rooms. The hotel is situated in a quiet side street with little traffic. We was recommended to go just 200 meters down the street to a Italian restaurant for breakfast. I did check the breakfast at the hotel and it was pretty poor. The breakfast at the italian restaurant/cafe was excellent.
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The Park City Grand Plaza Kensington Hotel