My client is a leading Mitsubishi dealership with sites in Bradford.
My client is now looking to recruit an exceptional Service Advisor to join their dedicated team.
The Service Advisor role is one of the busiest, most exciting and critical roles in my clients dealerships. The role holder acts as the relationship manager between the customer and the workshop, ensuring their customer satisfaction levels are outstanding.
The Service Advisor is the first point of contact for their customers who need to be treated with all the respect and care you get from a top retailer. They call customers in advance of their visit to welcome them and ensure they are clear what they need to bring with them.
On arrival the Service Advisor will take the customer through all the necessary paperwork ensuring they understand all the technical terms of the work that needs to be carried out. They are responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle.
It is also their responsibility to take payment, sell additional products and follow-up with the customer the following day to ensure they are happy with the work completed.
You must have excellent inter-personal skills as well as time management and organisational skills to ensure the efficient booking and servicing of customer vehicles. You will be assertive and a great team player with excellent communication skills and the ability to sell additional products and services to their customers.
Ideally you will have Customer Service and Telephone experience, preferably within the Motor Industry although this is not essential.
My client is looking for individuals who possess the following competencies:
Outstanding Personal Presentation IT Literacy Delivering Results and Meeting Customer Expectations Relating and Networking Learning and Researching Coping with Pressure and Setbacks Following Instructions and Procedures
Role & Responsibilities
The key responsibilities of this role are as follows:
Customer Satisfaction (CSI): To take responsibility to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average by building trust, communicating well and exceeding customer expectations. To provide a quality of service that means Customers would not consider using our competitors. Maximising Profit Per Customer Visit:Product Sales: To actively and professionally promote all ancillary products to achieve targets set by your Manager every day.Up Sell: To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.Data Quality: To accurately and vigorously collect, manage and input all customer contact and vehicle data into the Gemini system to maximise the quality and content of the customer database.Customer Follow-up: To maintain contact with and follow up every customer of the department to ensure they were completely satisfied, their expectations were met, any issues are addressed and their custom retained.
Your hard work will be rewarded with an attractive remuneration package
Apply for this role with your current CV and covering letter.
Liability and Disclaimer
The information contained in our advert including any salary or on target earnings information is given in good faith and Clark James Ltd uses all reasonable efforts to ensure that it is accurate. However, Clark James Ltd gives no representation or warranty in respect of such information and all such representations and warranties, whether express or implied, are excluded. No liability is accepted by Clark James Ltd for any loss or damage which may arise out of any person relying on or using any information within this advert.
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