An excellent opportunity has arisen for an experienced Order Processor / Sales Administrator to join our client, a friendly, young furniture company, to assist with their rapid growth both in the UK and overseas
This is a temporary position that could become permanen for the right candidate
Ideally the role will be 10am - 3pm, 5 days per week, Monday to Friday, paying £8.50/hour. You must be able to work during school holidays
You will maintain professional communications between the customer and supplier, from pre to post sales activities.
Ensuring customer requests, orders, enquiries or general information is acknowledged to the customer in a timely manner.
Manage and keep records on systems/spreadsheets of activities and be able to report on them.
Ensure all customer orders are loaded onto the internal system and that the appropriate data against them is correct and checked.
Manage the delivery dates of orders and ensure that the supply from manufacturers meets agreed timescales.
Manage & report the open orders and monthly revenue figures.
Ensure all paper work is provided to internal teams and to ensure the orders are completed and shipped to the appropriate destination.
Ensure all correct paper work and invoicing is up to date and sent on time
Maintain accurate records for all parts of the the order process
Sending order confirmation emails to every customer who places an order and progressing outstanding orders.
Liaising with our suppliers to ensure the smooth running of their client's orders.
Must be able to work on their own initiative whilst possessing a mature and flexible approach.
Checking prices and contracts are up to date
Supporting the sales team with general operations to help reach the teams objectives
Taking phone calls from customers
Liaising with customers regarding order status.
Dealing with and responding to high volumes of emails
Checking stock availability
Developing good product knowledge and stay up-to-date with new products and features
To liaise with couriers to arrange collections.
Arranging transport/logistic requirements for internal & external customers
Filing and general admin
Developing good product knowledge and stay up-to-date with new products
High degree of attention to detail
First class organisational skills with a proactive approach
High level of PC literacy required, skilled in standard MS applications
Key orders to system using Quickbooks
Follow up the orders through the process until dispatch if necessary
Process repairs, spares etc for clients
Process order amendments
Raise credit and debit memo's
Arrange freight collection (phone/email)
Prepare shipping paperwork for exported goods
What you'll need to succeed
You will have Customer Service/Sales and Administration experience and be willing to hit the ground running in a new company.
You will be self sufficient and be able to learn quickly.
You will be immediately available and open to a temp to perm role
Be articulate and communicate effectively and clearly.
Attention to details is critical for this role.
Able to prioritise tasks and manage heavy workloads and manage deadlines.
Good IT skills including use of email, Gmail, Gdrive and Microsoft packages
Ability to think through complex problems and arrive at workable solutions regarding products
Supporting the team with general operations to help reach the teams objectives
From time to time your manager may ask you to undertake reasonable tasks not stated within this role but commensurate with your position.
Must be able to work / be available to work school holidays
Key Skills, Responsibilities and Attitudes
Background in customer service and working as part of a team
Proven skills in multi tasking and taking ownership of workload
Able to thrive in a busy office environment, exhibit a sense of urgency, flexibility and high work standards
High organisational skills and ability to manage a number of projects at the same time.
Previous experience in an order processing environment
Ability to prioritise own workload
Strong communication skills
Must be details oriented
Excellent Microsoft skills on Word and Excel
Excellent customer service skills
Experience of QuickBooks would be beneficial
Experience of using Gmail and GDrive and associated G Suite modules would be highly beneficial!
If you are interested please forward us your CV with a covering letter to
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