ago23 days ago
Job Title: Guest Relations Manager
Reporting To: General Manager
About The Company:
Set in 1100 acres of English countryside, the AA Silver Star resort offers a perfect retreat for both business and leisure guests. With 104 beautiful bedrooms, award winning two rosette restaurant, health club, spa and two championship golf courses. The resort also offers a wide range of meeting and events space which is ideal for day meetings, residential conferences or that very special social event.
Purpose of the role:
We are currently recruiting for an experienced Guest Relations Manager to work within the Front Office team as this luxury hotel. As Guest Relations Manager you will ensure that all guests receive the highest standard of service & cooperation at all times. You will be a professional and efficient point of contact for all guests and members of the hotel.
An essential element of your role will be to ensure all guest needs and complaints are dealt with immediately and efficiently followed up on and recorded. Working both proactively and re actively your ultimate goal will be to ensure standards are maintained all times working closely with all department outlets. You will assist the Front Office Manager in administering the daily operations.
Your position will require you managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the guests on a daily basis. This is a management contract, hours will vary depending on the business and flexibility is important, shifts will involve late nights and weekend work.
A selection of Key Responsibilities:
Salary and Benefits:
Our teams enjoy a competitive salary and an exciting range of benefits; contributory pension scheme, meals on duty, uniform, complimentary car parking, complimentary golf subject to availability and discounted use of the hotel rooms for Family & Friends.
This is an excellent opportunity to become part of our fantastic team, if you are interested send in your latest CV. We look forward to speak with you soon.Please only apply if you are eligible to live and work in the UK.
ago23 days ago