ago6 days ago
Sussex Recruitment is pleased to be working on behalf of their client in respect of this role for this growing company.
To resolve customer technical issues over the telephone in a professional and competent manner.
Dealing with customers on the telephone and using the company service management system. Methodically resolve issues, following the Health & Safety guidelines. Cover other positions within the department when necessary. Liaise with appropriate staff. Manage the customers’ expectations.
Knowledge, Skills & Experience:
Computer literate. Technically minded with a relevant background. Team player. Excellent customer service skills. Good telephone manner.
Minimum academic level required: GCSE
This role is contracted to 37.5 hours per week (7.5 hr days plus breaks) and a small rota covers the core opening hours of 8am to 6pm. 1 in 3 Saturday working will be required and you receive a day off in lieu during the week on the week you work the Saturday
We endeavour to respond to all applications; however, due to the large volume this isn’t always possible. If you haven't heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities
ago6 days ago