ago46 days ago
Ophthalmic Dispatch Co-ordinator
Sussex Recruitment are working closely with their client who are looking for an Ophthalmic Dispatch Co-ordinator & Administrator, you will use their Service Management System to allocate our Ophthalmic trained engineers to pre-planned maintenance visits and installations in Optical sites and stores across the UK. You will also be required to assist with system admin and/or reporting to support the Ophthalmic team.
Monday - Friday. 37.5 hours per week working either 08:30am-5:00pm or 09:00am-5:30pm.
Ensuring that engineers are efficiently allocated to breakdowns as required.Liaising with parts team to assess potential parts delays and arrivals to ensure efficient allocationCommunicating engineer ETA's with the customer and document in the company service management system.Ensuring the company service management system is updated appropriately.Effectively schedule services as per customer schedule using the company’s service management system.To assist the team in booking installations and decommissions as required.Following the ISO Procedures and Health & Safety guidelines.Cover other positions within the department when necessary (Customer service – answering inbound calls)Liaise effectively with appropriate staff to proactively resolve customer issues.Clearly manage the customers’ expectations and feedback regularly regarding progress.Attend meetings when necessary, reporting outcome back to management.
Knowledge, skills and experience required:
Computer literate. Strong MS Office skills, especially excel.Good organisational skills and time management.Team player.Excellent customer service skills.Customer focused.Good telephone manner.Ability to multi-task.
The successful candidate may be required to spend time out in the field for training purposes.
We endeavour to respond to all applications; however, due to the large volume this isn’t always possible. If you haven't heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities.